Melhoria do Gasto Público no INSS: uma questão econômica, uma decisão política

• Ano de defesa: 2010
• Autor(a) principal: Chaves, Adelina Cristina Augusto
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Palavras-chave em Português: Gastos Públicos; Gestão Pública
• Link de acesso: http://www.repositorio.ufc.br/handle/riufc/6596

The theme of democratic accountability and political responsibility has the quality of public administration as a fundamental assumption, being considered the very essence of result control. Nevertheless, the use of mechanisms of control of public administration is still seen as a novelty in such terms. Thus, it is necessary that the State as an organizational institution through which society seeks to achieve its fundamental objectives, be balanced in terms of fiscal and financial, effective and efficient, from the administrative standpoint. The INSS - National Institute of Social Security, responsible for providing welfare services to Brazilian society, is possibly the most comprehensive and recognized public policy in Brazil. However, despite the strong investment in continuous improvement of care, is not yet able to fully enjoy their technological innovations of motivating and committing their servers to perform great processes and finds it difficult to promote a culture focused on results and quality in attendance. This work is developed in the whole one hundred (100) of the INSS (GEX) Executive Management and their respective agencies of the Social Security System (APS). It uses the DEA (Data Envelopment Analysis) approach to assess the relative efficiency of GEX as the resources are used. It Performs analysis of correlation between GEX resources and institutional indicators of performance, researches aspects of organizational culture and profile of the units to assess the impact of the services of GEX in the efficiency of APS; proposes innovations in the INSS management procedures which range from review of institutional design to strategic management of people, in order to promote a focused management model: in the efficient allocation of resources, knowledge management as well as goals and institutional objectives which permit and encourage the professionalization of public servants in order to promote quality in service, efficiency in management and organizational learning and growth which are fundamental to public expenditure improvement.