O impacto da educação corporativa no desempenho de funcionários em uma instituição financeira

• Ano de defesa: 2008
• Autor(a) principal: Castelo Branco, Acassia Marília Honorato
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: http://www.teses.ufc.br
• Palavras-chave em Português: Educação Corporativa; Avaliação de Treinamento; Impacto do Treinamento no Trabalho; Variáveis intervenientes; Corporate Education; Assessment of Education; Impact of Training at Work; Variables players; Responsabilidade dos empregadores na educação – Fortaleza (CE); Bancários – Treinamento – Avaliação – Fortaleza (CE); Desempenho; Banco do Nordeste do Brasil
• Link de acesso: http://www.repositorio.ufc.br/handle/riufc/1532

This study aimed to analyze the impact of the corporate education actions of Banco do Nordeste at the professional and personal development of the employee, considering the factors involved in the process. The dimensions investigated were: Impact of Training at Work (Kirkpatrick level three) and Transferring Support, including: 1) Material Support and 2) Psychosocial Support. Because of this a case study was conducted with longitudinal qualitative analysis, carried out before the training and three months after its conclusion. The sample consisted in trainees who participated in one of the managers training courses of the institution and at the information obtained it was added the views of their managers and a pairs, chosen according to the proximity with the trainee. At the end it was noticed that the training produced satisfactory results, being the main factor involved the application of what was learned at the work. As a product of the study a scale for assessing the level "behavior" of Kirkpatrick (1996) was proposed, according to the needs of the institution.