Detalhes bibliográficos
| Ano de defesa: |
2018 |
| Autor(a) principal: |
SANTOS, JOSIANE RODRIGUES DOS
 |
| Orientador(a): |
Stefano, Silvio Roberto
|
| Banca de defesa: |
Não Informado pela instituição |
| Tipo de documento: |
Dissertação
|
| Tipo de acesso: |
Acesso aberto |
| Idioma: |
por |
| Instituição de defesa: |
Universidade Estadual do Centro-Oeste
|
| Programa de Pós-Graduação: |
Programa de Pós-Graduação em Administração (Mestrado Profissional)
|
| Departamento: |
Unicentro::Departamento de Ciências Sociais Aplicadas
|
| País: |
Brasil
|
| Palavras-chave em Português: |
|
| Palavras-chave em Inglês: |
|
| Palavras-chave em Espanhol: |
|
| Área do conhecimento CNPq: |
|
| Link de acesso: |
http://tede.unicentro.br:8080/jspui/handle/jspui/912
|
Resumo: |
Searching for the organizations success is a constant goal of any segment, so in order to achieve this goal, it is necessary that the skills of its employees are focused on what the organization aims for. Thus, it is crucial that the competences are understood by each employee, as well as by the human resources area. Several studies work on competencies issues, both individual and organizational skills. In this context, the purpose of this research was to investigate: what is the importance of the individual competences in the Resource Based View (R.B.V.) to work in a Credit Cooperative from the managers and collaborators perspective? The main objective of this case study was to analyze the importance of individual competencies with the Resource Based View (R.B.V) in a Credit Cooperative from the perspective of managers and employees. The research was applied to the Cooperativa de Crédito, Poupança e Investimento Centro Sul - SICREDI Centro Sul PR / SC / RJ, carried out with the managers and employees of the 17 branches which are part of the Cooperative. The theoretical framework presented the concepts of individual competences and Resource Based View (R.B.V.). Fleury and Fleury (2001) and in relation to Resource-Based View, according to Barney (1991). With regard to methodological procedures, this research is characterized as descriptive, with a quantitative and qualitative approach. Data collection for the Qualitative Approach occurred through the creation of a Focal Group, with eight volunteer branch managers, with semi-structured script and field schedule. The Quantitative approach, was performed through questionnaires sent to the collaborators of the seventeen Cooperative's branches. The technique of data analysis used for the Qualitative approach was the content analysis; and for quantitative one, were the statistical analyzes using the software “Statistical Package for the Social Science (SPSS)”, through the analysis of descriptive statistics, Crombach's Alpha, factorial analysis , correlation between variables and regression. The results in the analysis of the Qualitative content, showed the managers 'perception about competencies and what competences they consider fundamental for the Cooperativa employees' performance. The answers according to the managers for this questioning were that the main ones are: Internal and external relationship, Work Ethics, Transparency, Cooperation and Focus on results. It was also possible to identify that the concept of competence of the Cooperative is in agreement with Fleury and Fleury (2001), when defining competence, as being "competence: recognized responsible action that involves mobilizing, integrating, transferring knowledge, resources and skills, which add economic value to the organization and social value to the individual. " Through the obtained statistical results, it was possible to state that Cooperativa employees recognize the eight Cooperative competences: Teamwork and Cooperation, Relationship, Focus on Result, Flexibility, Technical Knowledge, Leadership (Management Position), Communication and Influence (Management Position), Vision and Strategic (Management Position), which are evaluated, are relevant according to their perception by the grades given in the questionnaires. |
