Caracter??sticas de um sistema para melhoria do atendimento a demanda de solu????es SESI

• Ano de defesa: 2017
• Autor(a) principal: Taho, Thiago Yhudi
• Orientador(a): Guadagnin, Renato da Veiga
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Cat??lica de Bras??lia
• Programa de Pós-Graduação: Programa Strictu Sensu em Gest??o do Conhecimento e da Tecnologia da Informa????o
• Departamento: Escola de Educa????o, Tecnologia e Comunica????o
• País: Brasil
• Palavras-chave em Português: Ciclo PDCA; Design thinking; Engenharia de requisitos; Caracteriza????o de sistema; Servi??o Social da Ind??stria - SESI; Requirements engineering; System characterization
• Área do conhecimento CNPq: CIENCIA DA INFORMACAO
• Resumo em Inglês: In an environment with constant and rapid changes and increasing competition, organizations need to identify ways to be able to face this competition. SESI carried out 67 panels of specialists that identified 1275 products, comparing to the SESI portfolio, it was verify that of this total, 36.4% (464) SESI did not offer, 21.5% (274) SESI offer, providing a reflection on the lack of notion of specialists regarding the SESI portfolio in Occupational Safety and Health and Health Promotion. This way, the institution can benefit by identifying means of using digital technologies and existing information within its institutions through the identification of elements understanding of the dynamics in the dissemination and development of services to meet the demands of Brazilian industries. It??s proposed to characterize a system for a new relationship between SESI and customers in the service offering, using the PDCA Cycle methodology associated with the Design Thinking approach and requirements engineering concepts with the purpose of improving demand-side service.
• Link de acesso: https://bdtd.ucb.br:8443/jspui/handle/tede/2401

In an environment with constant and rapid changes and increasing competition, organizations need to identify ways to be able to face this competition. SESI carried out 67 panels of specialists that identified 1275 products, comparing to the SESI portfolio, it was verify that of this total, 36.4% (464) SESI did not offer, 21.5% (274) SESI offer, providing a reflection on the lack of notion of specialists regarding the SESI portfolio in Occupational Safety and Health and Health Promotion. This way, the institution can benefit by identifying means of using digital technologies and existing information within its institutions through the identification of elements understanding of the dynamics in the dissemination and development of services to meet the demands of Brazilian industries. It??s proposed to characterize a system for a new relationship between SESI and customers in the service offering, using the PDCA Cycle methodology associated with the Design Thinking approach and requirements engineering concepts with the purpose of improving demand-side service.