Benef??cios da implanta????o do ERP na ??rea financeira dos Correios: um estudo de caso

• Ano de defesa: 2016
• Autor(a) principal: Caldeira, Marcos Tarc??sio Campos
• Orientador(a): Souza Neto, Jo??o
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Cat??lica de Bras??lia
• Programa de Pós-Graduação: Programa Strictu Sensu em Gest??o do Conhecimento e da Tecnologia da Informa????o
• Departamento: Escola de Educa????o, Tecnologia e Comunica????o
• País: Brasil
• Palavras-chave em Português: Enterprise Resource Planning (ERP); Sistema de Gest??o Empresarial; Benef??cios da implanta????o de ERP; Tecnologia da Informa????o; Gest??o do Conhecimento
• Área do conhecimento CNPq: CIENCIAS EXATAS E DA TERRA::CIENCIA DA COMPUTACAO
• Resumo em Inglês: The main objective of this research is to identify the benefits of an ERP system implementation in the Finance Department for a public company. The theoretical foundation was based on literature review and relevant publications on ERP implementation, with emphasis on the benefits from this implementation. The survey consists of a single case study in a postal services company, Correios, conducted with the use of quantitative and qualitative approaches, interviews with users and functional coordinators involved in business areas and with the coordinators in technology area responsible for the migration of legacy systems. The analysis of the ERP implementation project documentation, procurement contracts and audits carried out by external oversight bodies also supported the survey. As results, the study identified benefits in the domain of decision making information quality, order revenue management of 17 billion / year and reduction of 1,180 job posts in the financial area, assuring the confidence and maturity in the creation of Shared Services Centers for the postal enterprise.
• Link de acesso: https://bdtd.ucb.br:8443/jspui/handle/tede/1994

The main objective of this research is to identify the benefits of an ERP system implementation in the Finance Department for a public company. The theoretical foundation was based on literature review and relevant publications on ERP implementation, with emphasis on the benefits from this implementation. The survey consists of a single case study in a postal services company, Correios, conducted with the use of quantitative and qualitative approaches, interviews with users and functional coordinators involved in business areas and with the coordinators in technology area responsible for the migration of legacy systems. The analysis of the ERP implementation project documentation, procurement contracts and audits carried out by external oversight bodies also supported the survey. As results, the study identified benefits in the domain of decision making information quality, order revenue management of 17 billion / year and reduction of 1,180 job posts in the financial area, assuring the confidence and maturity in the creation of Shared Services Centers for the postal enterprise.