Comunicação emocional: proposta humanizada para docentes em Ambiente Virtual de Aprendizagem.

• Ano de defesa: 2023
• Autor(a) principal: Silveira, Fernanda Paiva Furtado da
• Orientador(a): Carvalho, Breno José Andrade de
• Banca de defesa: Lins, Anthony José da Cunha Carneiro, Rodrigues, Alessandra
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Católica de Pernambuco
• Programa de Pós-Graduação: Mestrado em Indústrias Criativas
• Departamento: Departamento de Pós-Graduação
• País: Brasil
• Palavras-chave em Português: Dissertações; Ensino à distância; Professores; Inteligência artificial; Comunicação na educação
• Palavras-chave em Inglês: Dissertations; Distance learning; Teachers; Artificial intelligence; Communication in education
• Área do conhecimento CNPq: CIENCIAS SOCIAIS APLICADAS::COMUNICACAO
• Link de acesso: http://tede2.unicap.br:8080/handle/tede/1742

The present work focused on answering the following question: how to provide Distance Education teachers with a better experience in a virtual learning environment? The general objective of the research is, therefore, to develop a proposal to improve the experience of teachers in the virtual learning environment of the Catholic University of Pernambuco. For this, the research used theoretical contributions on the technological domain of teachers by Behar et al., (2013), affective computing by Picard (1997) and Bercht (2006), humanized virtual assistants/agents by Cruz, Alencar and Schimitz ( 2018) and Fava (2018), emotional communication by Bartsch and Hübner (2005) and Tapias and Cué (2015) and user experience by Buley (2013) and Grilo (2019). As methodological aspects, the work used literature review, documentary research and online questionnaire in addition to the Project Model Canvas methodology, by Finocchio Júnior (2020). As a result, a canvas is presented for the development of a humanized virtual assistant for Unicap distance education teachers. The research is relevant to the areas of communication and education, as it is a proposal that takes into account the improvement of the experience/communication between the teacher and the virtual learning environment, in addition to being a product of the Creative Industries.