Abordagem para diagnóstico de problemas em aplicações de E-GOV - um retrato dos municípios brasileiros.

• Ano de defesa: 2006
• Autor(a) principal: Bittar, Thiago Jabur
• Orientador(a): Silva, Junia Coutinho Anacleto
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal de São Carlos
• Programa de Pós-Graduação: Programa de Pós-Graduação em Ciência da Computação - PPGCC
• País: BR
• Palavras-chave em Português: Engenharia de software; Governo eletrônico; World Wide Web (Sistema de recuperação da informação); Municípios; Interação homem-máquina
• Área do conhecimento CNPq: CIENCIAS EXATAS E DA TERRA::CIENCIA DA COMPUTACAO::METODOLOGIA E TECNICAS DA COMPUTACAO::ENGENHARIA DE SOFTWARE
• Link de acesso: https://repositorio.ufscar.br/handle/20.500.14289/330

In this work, the main theme is to collect data to diagnose problems and formalize solutions in the Brazilian municipal Electronic Government (E-GOV) domain, focusing on G2C (Government to Citizen) at the first moment. In order to do that, this research analyses and relates: the main problems and challenges to promote E-GOV in general terms and in Brazilian cities as well as in cities from all over the world; the Legislation and guidelines of E-GOV project. So, it was developed a methodological approach composed by a group of methods and complementary macro-activities to scale the results understanding up, supporting the building and spreading of a significant, valid and widespread knowledge in this domain. Such macro-activities used to gather the data are: (i) investigating cities information automatically, (ii) contacting the Administrations via a marketing research and (iii) evaluating the sites by inspection in order to validate the diagnosis. Thus, once the problem recurrence is verified and a successful solution is observed, a propitious base of information is configured so that Proto-Patterns can be identified and formalized as a structured and elegant way to document and diffuse the solutions in the context of E-GOV development to cities, relating to the Software Engineering (SE) and Human-Computer Interaction (HCI) domains.