Melhoria dos processos de manutenção em prédios públicos

• Ano de defesa: 2012
• Autor(a) principal: Carlino, Alex Elias
• Orientador(a): Serra, Sheyla Mara Baptista
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal de São Carlos
• Programa de Pós-Graduação: Programa de Pós-Graduação em Engenharia Civil - PPGECiv
• País: BR
• Palavras-chave em Português: Manutenção predial; Mapeamento de processos; Engenharia de manutenção; Gestão por processos; Construção civil; Planejamento da manutenção
• Palavras-chave em Inglês: Building maintenance; Process mapping; Maintenance engineering; Process management
• Área do conhecimento CNPq: ENGENHARIAS::ENGENHARIA CIVIL::CONSTRUCAO CIVIL
• Link de acesso: https://repositorio.ufscar.br/handle/20.500.14289/4674

To avoid the maintenance, in other words, to look for forms of avoiding the flaws and not of correcting them. This concept summarizes the current scenery of the function maintenance. It is known that the maintenance activities generate great earnings to the productive processes. Being like this, the maintenance contributes in an essential way to the conservation, valorization, increase of the productivity, in addition the lack of the same can generate great economical problems, social and environmental. Regarding the property maintenance, it is verified that this is still on this side of the ideal. The objective of this work is now it of evaluating the processes used in public entities for accomplishment of the activities of property maintenance. For this end, studies of the bibliography were accomplished related to the maintenance in addition case studies in three entities of the indirect public administration, located in the city of São Carlos/SP. The results obtained through the observations, ally to the bibliographical references contributed to map the processes now developed by the studied entities, in addition to identify the "bottlenecks", in other words, limitations of the efficiency capacity inside of the necessary processes for accomplishment of the services of property maintenance. Finally, some points for improvement of the installment of the services of property maintenance were proposed.