Terceira linguagem e mediação: da certeza à crise nos relacionamentos de uma instituição

Detalhes bibliográficos
Ano de defesa: 2006
Autor(a) principal: Martins, Renato Rodrigues
Orientador(a): Pinheiro, Amálio
Banca de defesa: Não Informado pela instituição
Tipo de documento: Tese
Tipo de acesso: Acesso aberto
Idioma: por
Instituição de defesa: Pontifícia Universidade Católica de São Paulo
Programa de Pós-Graduação: Programa de Estudos Pós-Graduados em Comunicação e Semiótica
Departamento: Comunicação
País: BR
Palavras-chave em Português:
Palavras-chave em Inglês:
Área do conhecimento CNPq:
Link de acesso: https://tede2.pucsp.br/handle/handle/4725
Resumo: This study develops a language proposal for use of organizations in general and students of communication in particular. It is aimed at producing a way to carry out the mediation between what is referred to as the language of marketing (first language) and the language of public relations (second language). A third language is thus created to enhance the body of concepts and procedures of the previous ones and become instrumental in integrating business actions and social responsibility. The assumption is that the first and second languages (both of traditional approach) do not reach the required level of mediation by themselves. One key issue is the elevation of the human being from the role of regular consumer to the one of participant in a relationship. The proposal of a third language is also to build an approach to encourage graduation students of communication, business administration and public relations to go beyond the principles they usually learn. They shall be better able to think in a triad format by means of a set of study vectors, namely binary consciousness in friction, laugh shock, vision of consequence, among others, to deal in a relative way what tends to be generalized. Three commercial campaigns are analyzed by means of these vectors to explain the correlations between what is meant as attitude of mestization on the part of the professional and the integration of ethical, cultural and social responsibility in conjunction with the concepts of consumer-target and publics