A expectativa gerada no consumidor diante das informações prestadas pelo profissional liberal

• Ano de defesa: 2010
• Autor(a) principal: Alencar, Winston Neil Bezerra de
• Orientador(a): Federighi, Suzana Maria Pimenta Catta Preta
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Pontifícia Universidade Católica de São Paulo
• Programa de Pós-Graduação: Programa de Estudos Pós-Graduados em Direito
• Departamento: Faculdade de Direito
• País: BR
• Palavras-chave em Português: Consumidor; Profissional liberal; Defesa do consumidor > Leis e legislacao > Brasil; Profissionais liberais; Relacoes de consumo
• Palavras-chave em Inglês: Consumer; Independent professional
• Área do conhecimento CNPq: CNPQ::CIENCIAS SOCIAIS APLICADAS::DIREITO
• Link de acesso: https://tede2.pucsp.br/handle/handle/8947

This paper aims to analyze the relationship between the consumption of the consumer and professional independent self-limiting to the expectation generated by the consumer on the information provided by an independent professional. The controversial theme, seeks to examine the legal aspects of information and the corresponding expectation created. On one hand, the consumer, by consulting an independent professional, takes with him the need to use the service and the implicit expectation of favorable outcome of the result. On the other hand, the independent professional, according to information provided by the consumer must have a diagnosis made and the consultation to be as accurate as possible and realistic, and instructive in alerting consumers about the risks and difficulties to be faced during the implementation of the service if it were to be hired. The independent professional must also provide the consumer with an understanding of the limits of its performance, as this may be restricted only obligation of means and in this case make clear that there is no guarantee the result. To carry out the work referred to doctrine, judicial decisions, legal texts, and materials published on the Internet. It is concluded that the information between the consumer and independent professional is a two-way street, where the diagnosis to be made to reflect the appropriate solution to the facts stated by the consumer, who, in turn, looks forward a positive result on the need and the expectation implicit in the desire to see solved the object of the contract between the parties