Gestão de marcas para a sustentabilidade

• Ano de defesa: 2016
• Autor(a) principal: Belloque, Maria Carolina Mirabella
• Orientador(a): Serralvo, Francisco Antonio
• Tipo de documento: Tese
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Pontifícia Universidade Católica de São Paulo
• Programa de Pós-Graduação: Programa de Estudos Pós-Graduados em Administração
• Departamento: Faculdade de Economia, Administração, Contábeis e Atuariais
• País: BR
• Palavras-chave em Português: Sustentabilidade; Consumo consciente; Marcas
• Palavras-chave em Inglês: Sustainability; Conscious consumption; Brands
• Área do conhecimento CNPq: CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO
• Link de acesso: https://tede2.pucsp.br/handle/handle/1153

The goal set for this thesis is to propose a model of brand management to guide consumer choice to more sustainable options. For this objective to be met, initially, the theory delves into concepts with respect to marketing from the perspective of sustainability, which involves environmental responsibility, social marketing, green marketing and greenwashing. Concepts relating to consumer behavior, involving, knowledge, purchase intention, attitudes and responsible consumption. The theory of brand management and brand image. Finally, the concept of price. After reviewing the issues posed above, the work follows the proposal to constitute a brand management model for sustainability. The model assumes that consumers have varying degrees of awareness of the sustainability of products and services and at the same time, products and services may also be considered in varying degrees of sustainability. Thus the strategy of brands should be to communicate your sustainability aspects in order to reach the consumer who is at the same level. It is expected that from the momentum established by the model, in which more and more information is conveyed about the sustainability aspects of products and services, consumers start to be more aware or at least more informed. The product chosen in the application of the test is milk. The independent variables were the image of the brand and the price. The dependent variable was the participant's intention of purchase. There were 402 consumers of milk subjected to the quasi-experiment. The test, in general, questioned the participants about which brand would buy, offered positive and negative information about the sustainability of the types of milk concerned and returned to question about which brand the participant would buy in order to verify that the choice changed. This was repeated three times to compare all subsequent levels of the model. Data analysis consists in verifying the variation of the observations through a test of difference between means. The results are analyzed by brand and, in general, shows that less sustainable brands fell on the preference of the participants after they received information about the sustainability aspects of that type of product, but regained preferably when they were told on the price of these products. Despite the less sustainable brands have gained preference after the presentation of prices, they have not returned to the same level of preference they had prior to treatment of information on sustainability of the product types. This general condition, has not been shown statistically to the Parmalat brand after the presentation of the prices and to Fazenda Bela Vista and Timbaúba brands after verification of sustainability information and price. In total, five of the eighteen hipotesys put to the test, have not been proven by statistical calculations. Thus, it can be said that the proposed model is consistent and relevant, which means that the goal set for this research was reached