Detalhes bibliográficos
| Ano de defesa: |
2012 |
| Autor(a) principal: |
Favaron, Fabio Luiz Lourenço
 |
| Orientador(a): |
Santos, Neusa Maria Bastos Fernandes |
| Banca de defesa: |
Não Informado pela instituição |
| Tipo de documento: |
Dissertação
|
| Tipo de acesso: |
Acesso aberto |
| Idioma: |
por |
| Instituição de defesa: |
Pontifícia Universidade Católica de São Paulo
|
| Programa de Pós-Graduação: |
Programa de Estudos Pós-Graduados em Ciências Contábeis e Atuariais
|
| Departamento: |
Ciências Cont. Atuariais
|
| País: |
BR
|
| Palavras-chave em Português: |
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| Palavras-chave em Inglês: |
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| Área do conhecimento CNPq: |
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| Link de acesso: |
https://tede2.pucsp.br/handle/handle/1531
|
Resumo: |
In today's context of extreme market competition, many companies aiming to achieve excellence in quality and customer satisfaction seek answers in implementing Quality Programs such as TQM (Total Quality Management), or in adhering to the Quality Awards of international recognition, with the goal of creating a culture of quality within the company. The present study aims to investigate whether, with this organizational management focused on quality, the financial performance of these companies are differentiated to the companies in which there is, or there is little, concern for an effective quality management that permeates the entire organization. In this scenario, the central question to be answered is: quality management brings higher financial results for companies which seek this culture of quality and organizational excellence?. For this analysis was specifically chosen the energy sector, because it is the sector that accumulates the highest number of winners in PNQ as well as it is a representative sector for the Bovespa and the Brazilian economy, on a total amount of 54 firms analysed. To measure company performance, it was used the approach suggested by Matarazzo (2010), which includes indicators of capital structure, liquidity and profitability, in order to arrive at a final grade of the overall performance of the firm in the period of 2007 to 2011. In response to the issue raised with the research problem, it is concluded that in fact the participation in PNQ, symbol of excellence in total quality management, implies higher average scores when compared to companies that do not adopt the prize. Moreover, as confirmed by statistical tests, we can also conclude that the mere participation in the quality awards, because it involves a development of a culture focused on quality, implies superior results, regardless of whether or not the company win the award. In fact, by testing, it founds no evidence to say that averages between winners and participants are different |
