A prevalência do Código de Defesa do Consumidor na proteção do usuário de serviço público

• Ano de defesa: 2010
• Autor(a) principal: Walvis, Célia Mariza de Oliveira
• Orientador(a): Federighi, Suzana Maria Pimenta Catta Preta
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Pontifícia Universidade Católica de São Paulo
• Programa de Pós-Graduação: Programa de Estudos Pós-Graduados em Direito
• Departamento: Faculdade de Direito
• País: BR
• Palavras-chave em Português: Administração pública; Serviço público; Código de Defesa do Consumidor; Lei das concessões; Serviços públicos essenciais
• Palavras-chave em Inglês: Public administration; Public service; Consumer Protection Code; Concession law; Essential public services
• Área do conhecimento CNPq: CNPQ::CIENCIAS SOCIAIS APLICADAS::DIREITO
• Link de acesso: https://tede2.pucsp.br/handle/handle/5383

The present dissertation, has as it's object of study, the prevalence of the Consumer's Protection Code in assisting the user of public services. It aims to examine the continued provision of essential public services, under Article 22, caput of the Law of consumer relations, Law No. 8.078/90 and article 6, § 3, item 11 of Law No. 8.987/95, which regulates the regimen that grants permission and provision of public services, established in the Art. 175 of the Constitution of the Federal Republic of Brazil. The research has had a deductive approach in its methodology and is bibliographic in its nature. The study itself is divided into three parts. The first part presents an overview of the public service and the transference of its execution to the private sector, through the concession and permission institutes. The second part focuses exclusively on the study of the consumer's legal entitlements in order to understand that the legal relation between the public service provider and the user/consumer of these same services is characterized as a consumer relation. The third and final part examines the importance of the regulatory agencies in their role to reach settlements involving consumer disputes, protecting the user and the providing of essential public services. Based on doctrinal and jurisprudential contributions analyzed, we conclude that the Consumer Protection Code shall prevail in defending the users of essential public services, overriding the state legislation that regulates the granting of permissions of public services