O modelo de competências e a qualificação profissional dos trabalhadores do varejo especializado de vinhos e derivados

• Ano de defesa: 2010
• Autor(a) principal: Visibelli, Osmar
• Orientador(a): Lazzareschi, Noemia
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Pontifícia Universidade Católica de São Paulo
• Programa de Pós-Graduação: Programa de Estudos Pós-Graduados em Ciências Sociais
• Departamento: Ciências Sociais
• País: BR
• Palavras-chave em Português: Qualificação profissional; Modelo de competências; Emprego; Trabalhadores especializados; Varejo especializado; Atendente de varejo
• Palavras-chave em Inglês: Professional qualification; Skills model; Employment; Specialized workers; Specialized retail; Retail attendant
• Área do conhecimento CNPq: CNPQ::CIENCIAS SOCIAIS APLICADAS
• Link de acesso: https://tede2.pucsp.br/handle/handle/3217

This study intends to evaluate the development in the professional qualification of workers acting in the wine and derivatives specialized retail trade, who maintain a direct contact with the consumer and who are generically called in the market as retail attendants. The rise in the number of wine and derivatives retail outlets makes necessary the development of the worker with the specific knowledge required for his professional proceedings, and both the retail trade and the worker itself are called to develop the specific competences and skills, for which we find the theoretical justification in the skills model developed in Philippe Zarifian s work. The analysis of the obtained data allowed the confirmation of the built of professional qualification in work relations, requiring from the workers effort and personal dedication to the obtainment of the necessary attributes for the maintenance and expansion of his professional trajectory in the area