Detalhes bibliográficos
| Ano de defesa: |
2006 |
| Autor(a) principal: |
Abreu, Léia Soares de |
| Orientador(a): |
André, Marli Eliza Dalmazo Afonso de |
| Banca de defesa: |
Não Informado pela instituição |
| Tipo de documento: |
Dissertação
|
| Tipo de acesso: |
Acesso aberto |
| Idioma: |
por |
| Instituição de defesa: |
Pontifícia Universidade Católica de São Paulo
|
| Programa de Pós-Graduação: |
Programa de Estudos Pós-Graduados em Educação: Psicologia da Educação
|
| Departamento: |
Psicologia
|
| País: |
BR
|
| Palavras-chave em Português: |
|
| Palavras-chave em Inglês: |
|
| Área do conhecimento CNPq: |
|
| Link de acesso: |
https://tede2.pucsp.br/handle/handle/16272
|
Resumo: |
The focus of this study refers to a female coordinator teacher s performance in dealing with conflicts which occur in a quotidian public school located in the outskirts of São Paulo State. It is intended to investigate the manner with which the female teacher deals with the difficult situations, and how the teachers and the students perceive her performance. It was chosen to apply a case study as an aspect of research, which makes it possible to deeply analyze a complex social unit considered in its entirety and with regard to multiple relationships as well. This study leans on the postulates of Thomas Gordon, psychologist and educator, who was dedicated to, among other things, the studies concerning the resolution of school conflicts. Different instruments were utilized to gather the data: questionnaires to determine the perceptions and characterizations of 316 pupils, 5 teachers, one female sub-principal, and one female coordinator teacher who works at night. Additional data was gathered through interviews with the teachers and the female coordinator, registration of the comments about the conflict circumstances, and the analysis of school documents and student forms. The people who participated in this study have pointed to personal qualities concerning the coordinator teacher s actions when dealing with the conflicts. They have shown satisfaction with her performance because she tries to solve the conflicts for the teachers. However, this attitude has not allowed the conflict mediation to always be successful. The analyzed situations reveal the importance of investment in the professional development of the teachers, guaranteeing their autonomy in order to make them ready to deal with present conflicts in their educative practice. The research points to the identification of the conflicts acting as an instrument that provides support to the school team, helping them to a better understanding about the complexity of their professional reality. This understanding creates the propitious atmosphere of a learning and teaching process which values different points of view and makes mutual respect possible, the essential quality needed to the establishment of a dialog among people |
