Intranet: compondo a rede autopoiética da organização complexa

• Ano de defesa: 2007
• Autor(a) principal: Rech, Jane
• Orientador(a): Scroferneker, Cleusa Maria Andrade
• Tipo de documento: Tese
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Pontifícia Universidade Católica do Rio Grande do Sul; Porto Alegre
• Palavras-chave em Português: COMUNICAÇÃO ORGANIZACIONAL; COMPLEXIDADE; AUTOPOIESE; INTRANET
• Link de acesso: http://hdl.handle.net/10923/2012

Since its creation, in the 90s, the Intranet corporative net that uses the technology and the infrastructure of communicationof data of the Internet for the internal communication of the own company and/or for the independent communication of the physical localization of its departments and/or divisions has conquered each time more space and importance in the contemporary companies. The peculiarities of its configuration seem to promote new alternatives of properties that can represent transformations and advances for the communication processes, constituted of an excellent subject for research. The objective of this study is to discuss and to understand the constitution of the Intranet conceived, in the scope of the mediatized organizational communication, as a place of emergent communication processes, and assumed as a component of the autopoietics net of the complex organization. It is, therefore, an investigation about the delicate relations between Culture, Knowledge and Communication, in the company, having the employee subject as joint point. The corpus to make it scientific, in the scope of this thesis, are the speech of the subjects (employees expressing themselves by means of production of meaning via oral speech, in a situation of interview), that frequently use the Intranet and also the speech of the employee subjects that are responsible for the production and update of contents and devices of the Intranet, of two searched plants, a Brazilian and a French one. The theoretical recital is based on Morin, assuming, as Method, the Paradigm of the Complexity. The socialcultural practices and the communicational ones of the Intranet are thought from the notion of Autopoiesis of Maturana. Hence a qualitative research is carried through, according to Bauer and Gaskel, endorsed in case study, according to Yin. The content analysis, consisted of two interpretative movements, is inspired in the qualitative textual analysis, proposed by Moraes. The first Interpretative Movement searches to understand how the dimensions of the Autopoiesis (Autonomy, Circularity and Selfreference) are constituted and are expressed in each one of the investigated companies. The Second Interpretative Movement investigates how the dimensions of Complexity (Communication, Culture and Knowledge) are constituted and are expressed in the respective companies. The results point that among other aspects, the Intranet, as an element that favors the incessant integration of the subjects with the context in which they live their daily routine in the company. From two dynamic processes in constant change, the one of the employees and the one of the company, a congruence relation appears mediated by the Intranet that perpetuates and is perpetuated by the organizational culture. The capillarization of the Intranet (understood as a space of generation and circulation of communication, culture and knowledge) by the body of the company, and the appropriation use that the employees make of it, generates cocreation relations or the continuous autopoietics reconstruction of the enterprise ambience. Finally, the research points that it there is not only a way of use and appropriation of the Intranet. On the contrary, that is going to depend on what each company wants the Intranet to be, in its context, that is, from a simply way to improve the internal communication, to an ampler space of information exchange, management of working processes and management of the creation of the knowledge of the/in the company