Emoções manifestadas em relação à marca por consumidores de máquinas agrícolas

• Ano de defesa: 2009
• Autor(a) principal: Correia, Letícia de Souza Siqueira
• Orientador(a): Brasil, Vinícius Sittoni
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Pontifícia Universidade Católica do Rio Grande do Sul; Porto Alegre
• Palavras-chave em Português: ADMINISTRAÇÃO; CONSUMIDORES - SATISFAÇÃO; COMPORTAMENTO ORGANIZACIONAL; MÁQUINAS AGRÍCOLAS; EMOÇÕES; MARCAS
• Link de acesso: http://hdl.handle.net/10923/1163

The company’s competitive advantage may be gained from different ways such as factories, distribution channel and technological innovations in its products. Since the physical assets technological similarities, the way that companies get the differentiation is through their brands, including the emotions related to them. Besides these, it is possible to observe the need to have a deeper understand regarding to branding and emotions in the business-tobusiness (B2B) context. Looking for these particularities, this thesis analyzed the emotions related to the brand by the agricultural machinery customers, through an exploratory qualitative study. To do so, according to the literature review regarding to branding in B2B context and emotions in consumer behavior, it was designed and applied a data collection instrument using laddering technique, for a direct approach, and third person expressiveprojective technique, for a indirect approach. The Consumption Emotions Set Scale (CES), of Richins (1997) and validated by Lobato (2002) in Brazil, was used to know the positive and negative emotions which are related to the brand. Following the analysis content method it was possible to identify that emotions such as dissatisfaction, delight, love, worry, joy, happiness, peace of mind and satisfaction are related to the brand. Based on the results identified, agricultural machinery customers often use rational justifications to legitimate their relation to the brand, which it was recognized by Lynch and de Chernatony (2007) in B2B customers. At the same time, trust and technical assistance were associated to the brands in the segment-object of this study. At the end, it is highlighted academic and managerial insights, the study limitations and future research recommendation.