Gestão do conhecimento: modelo para fomentar a captura e transferência com ênfase no conhecimento tácito em contexto de projetos

• Ano de defesa: 2022
• Autor(a) principal: Corrêa, Ricardo Duarte
• Orientador(a): Silva, Luciano Ferreira da
• Banca de defesa: Silva, Luciano Ferreira da , Scafuto, Isabel Cristina , Oliveira, Paulo Sergio Gonçalves de
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Nove de Julho
• Programa de Pós-Graduação: Programa de Pós-Graduação em Gestão de Projetos
• Departamento: Administração
• País: Brasil
• Palavras-chave em Português: captura de conhecimento; transferência de conhecimento; gerenciamento de projetos; gestão do conhecimento; conhecimento tácito
• Palavras-chave em Inglês: knowledge capture; knowledge transfer; project management; knowledge management; tacit knowledge
• Área do conhecimento CNPq: CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO
• Link de acesso: http://bibliotecatede.uninove.br/handle/tede/3101

The need to know and manage the knowledge generated in projects within organizations makes knowledge management a competitive advantage within the context of competition between companies, development of new products and services and demand for profitability in the markets in which organizations operate. One of the significant elements in this management is the tacit knowledge, existing in the projects, which is difficult to materialize, whose process of capturing and transferring this knowledge for use by the organization will be the object of study. In this context, this research adopted the objective of presenting a capture and transfer process with an emphasis on tacit knowledge to improve project management. The methodological procedures adopted are in line with the qualitative approach. As a research strategy, a focus group dynamic was applied to refine and confirm a tacit knowledge management model. In addition, to validate the proposed model, a single confirmatory case study was applied, consisting of the implementation of the knowledge management model, as well as the researcher's observation in addition to the collection and document analysis. At the end of this work, it was possible to propose a theoretical model of knowledge management with a focus on tacit knowledge that served as a basis for the construction of a methodology for implementing a model of knowledge management in order to meet the strategic objectives of corporations regarding to transform knowledge, especially tacit knowledge into a competitive advantage for organizations.