RESILIÊNCIA EM TRABALHADORES: IMPACTO DA AUTO- EFICÁCIA E DA PERCEPÇÃO DE SUPORTE SOCIAL

• Ano de defesa: 2011
• Autor(a) principal: Onça, Silvania da Silva
• Orientador(a): Martins, Maria do Carmo Fernandes
• Banca de defesa: Siqueira, Mirlene Maria Matias , Oliveira, áurea de Fátima
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Metodista de São Paulo
• Programa de Pós-Graduação: PÓS GRADUAÇÃO EM PSICOLOGIA
• Departamento: Psicologia da saúde
• País: BR
• Palavras-chave em Português: resiliência; auto-eficácia; suporte social no trabalho
• Palavras-chave em Inglês: resilience; self-efficacy; social support at work
• Área do conhecimento CNPq: CNPQ::CIENCIAS HUMANAS::PSICOLOGIA::PSICOLOGIA FISIOLOGICA::PSICOBIOLOGIA
• Link de acesso: http://tede.metodista.br/jspui/handle/tede/1464

Resilience represents a dynamic process involving the positive adaptation in a meaningful adversity context. Studies on this concept have been growing with the advent of Positive Psychology, for its potential effects on health and workers performance. Other important concepts for health restricted in the limits of Positive Psychology in the work context are: self-efficacy - defined as peoples beliefs about their capabilities and/or their control over the events affecting their lives and social support at work, including one s perception of the labor context offers workers. There is very little literature on resilience in the work context and no study involving the three constructs was found. So, this investigation analyzed the impact of self-efficacy e social support perception in the work about workers resilience. 243 university students/workers of the metropolitan region of São Paulo took part in it, with an average age of 23 years old (DP=6,2 years), most of them were female (69,5%), Christians (Catholics 51,5%,; Protestants 18,1%), whose jobs encompassed technical and administrative support positions (49,1%) from companies in different market areas. A questionnaire whose objective was collecting socio demographic data from the participants was carried out as well as three valid Brazilian scales to measure the perception of social support at work (Perception of Social Support at Work PSSW), the beliefs about self-efficacy (Perceived General Self-Efficacy Scale) and resilience level (Connor-Davidson Resilience Scale CD-RISC10). Analysis carried out included Exploratory Statistical and Descriptive; Stepwise Regression, Variance (ANOVA), and test t to describe participants, variables and to test the model. The data revealed that in general, university workers present both resilience and self-efficacy and social support at work levels above the average. Self-efficacy confirmed itself as a key element of resilience, contrary to the three types of perception of social support at work (informational, emotional and instrumental). This findings stress the need of going deeper into the theme and the need of new studies to aid the understanding of the results of this investigation.