A GESTÃO DO TELETRABALHO

• Ano de defesa: 2014
• Autor(a) principal: Silva, Vitor Gustavo da
• Orientador(a): Vieira, Almir Martins
• Banca de defesa: Guimarães, Luciano Sathler Rosa , Pereira, Raquel da Silva
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Metodista de São Paulo
• Programa de Pós-Graduação: PÓS GRADUAÇÃO EM ADMINISTRAÇÃO
• Departamento: Gestão de organizações
• País: BR
• Palavras-chave em Português: Teletrabalho; Telegerência; Gestão do teletrabalho
• Palavras-chave em Inglês: Teleworking; Telemanagement; Teleworking Management
• Área do conhecimento CNPq: CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO
• Link de acesso: http://tede.metodista.br/jspui/handle/tede/59

The application of telework in Brazil has progressed and has been the focus of organizational studies in the context of work flexibility, to create new concerns about its advantages and challenges for people management. This dissertation is the result of a research that aimed to identify what aspects characterize the work of telemanager in teleworkers management. The theoretical were adopted work of Antunes (2009) to present the meanings of work in the current times, and Nilles (1999), with regard to teleworking and the role of telemanager were adopted. This is an exploratory study with qualitative approach that drew upon semi-structured interviews with telemanagers of different market segments. Through the data of interviewees, we can characterize the performance of the telemanager from the following categories: relaxed management, management model, results catalyst and telemanager profile. The results showed that teleworking emerges as an often informal alternative agreed between managers and subordinates, so not observed in the sample there is no specific preparation for the exercise of telemanagement and are subject to problems inherent in the new working procedures. For the interviewees, telemanagement arises naturally and its performance is intuitive, when teleworking is an organizational decision, a skill building training of telegemanagement occurs, once it is understood as a decision aligned with its strategic objectives.