Detalhes bibliográficos
| Ano de defesa: |
2014 |
| Autor(a) principal: |
Tinti, Joel Adame |
| Orientador(a): |
Costa, Luciano Venelli |
| Banca de defesa: |
Vieira, Almir Martins,
Bido, Diógenes de Souza |
| Tipo de documento: |
Dissertação
|
| Tipo de acesso: |
Acesso aberto |
| Idioma: |
por |
| Instituição de defesa: |
Universidade Metodista de São Paulo
|
| Programa de Pós-Graduação: |
PÓS GRADUAÇÃO EM ADMINISTRAÇÃO
|
| Departamento: |
Gestão de organizações
|
| País: |
BR
|
| Palavras-chave em Português: |
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| Palavras-chave em Inglês: |
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| Área do conhecimento CNPq: |
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| Link de acesso: |
http://tede.metodista.br/jspui/handle/tede/66
|
Resumo: |
The aim of this study is to investigate whether the policies and practices of human resources (PPHR) impacts organizational citizenship behaviors (OCB) in order to provide managers an overview on how individuals, so different, behave inside and outside the organization towards what is established for them by the human resources area. In theoretical works, were considered Milkovich and Boudreau (1994), Dessler (2002), Demo et al. (2012) among others to address PPHR theme and Handy (1978), Organ (1990), Siqueira (2003) among others for the thematic OCB thematic. The methodology used in this study is a quantitative survey among 156 employees from public, private and mixed companies located in the State of São Paulo, and for data acquisition were used self-report questionnaires composed of two scales, being one of them related to the PPHR (DEMO et al., 2012), and the other one whose questions were related to OCB (BASTOS et al., 2014). As its results, was identified that PPHR imposes significant impact over OCB and that political involvement, is about creating an emotional bond between the organization and its employees, contributing to their welfare in terms of recognition, relationship, participation and communication (Demo et al. (2012 , p.38 ), is what most significantly impacts OCB, when compared to the impacts of recruitment and selection policies, training and development, workplace conditions, performance evaluation and compensation and rewards. We also conclude that the PPHR factors impacts with greater significance the OCB ones, denominated dissemination of organizational image and creative suggestions. There were no significant impact between PPRH and cooperation with colleagues factor. |
