A INFLUÊNCIA DA PERSONALIDADE E DO TECNOESTRESSE NA SÍNDROME DE BURNOUT

• Ano de defesa: 2019
• Autor(a) principal: PAULA , RAQUEL T. VIANNA DE
• Orientador(a): Cappellozza , Alexandre
• Banca de defesa: Kuniyoshi, Márcio Shoiti, Silva , Adilson Aderito da
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Metodista de Sao Paulo
• Programa de Pós-Graduação: Administracao
• Departamento: Administracao::Programa de Pos Graduacao em Administracao
• País: Brasil
• Palavras-chave em Português: Tecnoestresse; Burnout; Personalidade
• Palavras-chave em Inglês: Technostress; Burnout; Personality traits
• Área do conhecimento CNPq: CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO
• Link de acesso: http://tede.metodista.br/jspui/handle/tede/1858

The proliferation of information and communication technologies (ICTs) in the daily routine of the organizations makes individuals work with greater sense of urgency and technology present at all times. This stress in professional lives, gathering with another aspects of life can cause burnout. The purpose of this study was to analyze: the association between technostress and the burnout syndrome, and, also, the moderating influence of personality traits on the relationships between technostress creators and burnout. The research was quantitative, descriptive and cross sectional with the participation of 261 respondents, professionals from different areas and who use ICTs in their daily routine at work. As a result, it was found that the moderating influence of personality traits in the technostress and burnout was not confirmed in the sample used. In order to enrich the research, it was also analyzed the relationship of the personality traits and the technostress as antecedent factors to burnout. As a result, is was found significant associations, such as: conscientiousness with cynicism; conscientiousness with professional efficacy; extraversion with emotional exhaustion; and extraversion with professional efficacy. Neuroticism and technostress were presented as an important and significant associations with all factors of burnout.