Detalhes bibliográficos
| Ano de defesa: |
2023 |
| Autor(a) principal: |
Thomaz, Andreane Rocha
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| Orientador(a): |
Cruz, Marcus Vinícius Gonçalves da
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| Banca de defesa: |
Não Informado pela instituição |
| Tipo de documento: |
Dissertação
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| Tipo de acesso: |
Acesso aberto |
| Idioma: |
por |
| Instituição de defesa: |
Fundação João Pinheiro
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| Programa de Pós-Graduação: |
Programa de Mestrado em Administração Pública
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| Departamento: |
Escola de Governo Professor Paulo Neves de Carvalho
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| País: |
Brasil
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| Palavras-chave em Português: |
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| Área do conhecimento CNPq: |
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| Link de acesso: |
http://repositorio.fjp.mg.gov.br/handle/tede/591
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Resumo: |
The brazilian public administration, in an endless process of improvement of its management, needs to create and use management instruments capable of implement efficiency in the governemet acts. And, in a scenario of transposition from a burocratic state to a management driven state, with focus on results, the Shared Service Center - SSC became a helpful instrument of promotion, not only of cost reduction and services improvement to the good function of the public machine, also as a increase of management efficiency to the sector. Already concolidated as an important instrument of management improvement in the private sector, the SSC promotes expectations, preparations ans strategic alignments to achive results, also inthe public sector. Although it has already been adopted by some foreign governs, the nacional experiences are incipient, fact that triggers the pioneering position in the implementation desired by the state of Minas Gerais government. With the propouse of analyse the procurement model used by the government, the present qualitative survey, analyzed the facilitators and hindering in the process of definition of a contractual model by the Govern of Minas Gerais to diagnose, implement and stabilization of a SSC, through desk research and interviews. Factors as the pioneer of the object, and legal limitations imposed on Public Administration for hiring services were identified as obstacles to be faced in the process of defining the contractual model. The physical centralization of government entities in the State of Minas Gerais in the City Administrative President Tancredo Neves was identified as a factor that facilitated the process of defining the model. Similarly, the support of top management of government was implicated as a facilitator in this process, as enabled technical visits to companies and public entities that have already deployed Shared Services Centers, appointed study group for preparation of the project, and operationalized the project. |
