Detalhes bibliográficos
| Ano de defesa: |
2011 |
| Autor(a) principal: |
Lima, Tatiana Cristina Mendes
 |
| Orientador(a): |
Cruz, Marcus Vinícius Gonçalves da
|
| Banca de defesa: |
Laia, Marconi Martins de
,
Nunes, Simone Costa
|
| Tipo de documento: |
Dissertação
|
| Tipo de acesso: |
Acesso aberto |
| Idioma: |
por |
| Instituição de defesa: |
Fundação João Pinheiro
|
| Programa de Pós-Graduação: |
Programa de Mestrado em Administração Pública
|
| Departamento: |
Escola de Governo Professor Paulo Neves de Carvalho
|
| País: |
Brasil
|
| Palavras-chave em Português: |
|
| Área do conhecimento CNPq: |
|
| Link de acesso: |
http://repositorio.fjp.mg.gov.br/handle/tede/412
|
Resumo: |
This research aims to contribute to understanding the role of information technology in the setting of reforms in the Brazilian Judiciary. It was intended to specifically examine such a role in the Justice Court of Minas Gerais (TJMG), through a case study of computerize of the Program to Pay Integral Attention to Judicial Patient Carrier Mental Suffering (PAI-PJ). The theme was explored from an understanding of the state reforms trajectory, observing the precepts of New Public Management. These reforms brought changes in the Brazilian Judiciary, in order to resolve the problems of the "Crisis in the Judiciary", as the inefficiency and ineffectiveness of the jurisdiction. In this context, the processes of adoption of information technology had an important role, because sometimes motivated reforms, sometimes have been motivated by these reforms. The analysis of PAI-PJ computerization process, in particular, allowed to determine the role of information technology in a modern management program that acts under of restorative justice and puts the citizen (patient) in the center of work processes. This form of management reflected in the innovative acquisition of software for customer relationship management (CRM). By observing and analysis of PAI-PJ, is possible to notice that the program had as goal the automation of internal processes, however, there was little willingness to integrate with other instances of TJMG. This sorts the process of adopting information technology, according to Venkatraman, predominantly in a localized level of exploitation in which the benefits from investment are marginal by the lack of willingness to organizational transformation. This observation becomes relevant in the face of rising expenditures in this sector and of concern with quality of public spending by the state. |
