Práticas operacionais e performance: uma análise empírica de empresas paulistas

• Ano de defesa: 2007
• Autor(a) principal: Duarte, André Luís de Castro Moura
• Orientador(a): Di Serio, Luiz Carlos
• Tipo de documento: Tese
• Tipo de acesso: Acesso aberto
• Idioma: por
• Palavras-chave em Português: Administração da produção; Gestão de operações; Práticas operacionais; Estratégia de operações; Performance
• Palavras-chave em Inglês: RBV
• Link de acesso: https://hdl.handle.net/10438/2511

This research had as its main objective to explore the adoption and the impact of operational practices, such as Quality Practices, Just-in-Time (JIT), ISO Certificates and Service Outsource, in manufacturing companies from São Paulo state. It is part of this objective to test the relationship between adopting operational practices and the performance of companies and, finally, to verify if these practices can bring competitive advantage for these companies. The performance averages used were Productivity, Profitability, Added Value, Rate of Revenue Growth, Rate of Added Value Growth and Rate of Growth in Number of Employees. This research was performed by using the data base of Pesquisa da Atividade Econômica Paulista (PAEP), which was gathered by the Fundação Sistema Estadual de Análise de Dados (SEADE). A sample of 1200 manufacturing companies from the state of São Paulo was chosen. These companies had over 30 employees and varied from a total of 14 different industrial sectors. The research tool used in this study was the statistical technique of multiple regressions, This research concluded that in general, the size of the company is related with the adoption of operational practices, or either, the biggest companies normally use more the operational practices studied here. There was no relationship found between operational practices and the performance of companies in the sample. This means that no concrete evidence was found that these practices led the companies to have a greater performance, not even that they create superior capabilities that increase competitive advantages for the companies. The only practice that showed some sort of relationship was the Service Outsource Level, which presented a negative relationship as far as the companies’ performance.