Brasileiros e estrangeiros na construção de um cotidiano organizacional intercultural

• Ano de defesa: 2010
• Autor(a) principal: Bueno, Janaína Maria
• Orientador(a): Freitas, Maria Ester de
• Tipo de documento: Tese
• Tipo de acesso: Acesso aberto
• Idioma: por
• Palavras-chave em Português: Administração intercultural; Cotidiano organizacional intercultural; Missão internacional; Equipes multiculturais; Profissionais brasileiros e estrangeiros
• Palavras-chave em Inglês: Intercultural environment; Intercultural organizational routine; International assignment; Multicultural teams; Brazilian and foreign professionals
• Link de acesso: https://hdl.handle.net/10438/4459

This research investigated the construction of intercultural organizational routine in brazilian and foreign interaction into three multinational corporations. These corporations have their brazilian headquarters at Curitiba-PR. The professional’s interaction creates an intercultural routine based on structural aspects like hierarchical relations, decision making process, methodological aspects and performance indicators. Also, it is formed by the subjective aspects like values and awareness and sharing rules; inter and intra relationship elements; the negotiation and conflict management; the motivation and commitment. The interdisciplinary theoretic references are constituted by Social Psychology, Sociology, Anthropology and History contributions to interpretation and analysis of everyday life and Organizational Studies field research about intercultural management. This research is um exploratory and descriptive study, with qualitative and interpretativist approach. The etnomethodology was used because this method helps to analysis the knowledge and interpretation of a group with their interactions and activities. The main instrument of data collect was semi structured interview with thirty three individuals. There were three types of interviewers: a) international mobility managers; b) foreign employees and c) local employees who interact with foreign people into work environment. Also, official documents were consulted to analyze international mobility strategies and politics. Some representations, strategics and tactics are common in the three organizations, as well as some aspects are specific to each organizational routine. It was concluded that the participation at the multicultural environments and the intercultural interactions are very important to individual to deal with work routine issues and hierarchical and colleagues relationship that evolves local culture and foreign culture. This enforces the mobility concept like symbolic capital (FREITAS, 2009). It is important to highlight this opened mind that this interaction demands, mainly, to adapt to different behaviors and costumes. The international assignments help individual in the intercultural capabilities process and in the cultural competence development to getting better the organizational and business scenario reading; the cultural preconception and ethnocentric view reduction; the conduction of global strategies actions; the comprehension of others capabilities and limitations and their selves; the different ways to perceive work routines. It happens with people who accept to live abroad with its challenges and also it happens with people who receive foreign at work environment.