Fatores que impactam a implantação de tecnologias de gestão baseadas em processos em uma empresa pública

• Ano de defesa: 2008
• Autor(a) principal: Pinto Junior, Adil Dutra
• Orientador(a): Araujo, Luis Cesar G. de
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Palavras-chave em Português: Processos; Gestão de processos; Melhoria de processos; Fatores chaves
• Palavras-chave em Inglês: Key factors; Process improvement; Process management; Process
• Link de acesso: http://hdl.handle.net/10438/3976

The world is going through great changes which are affecting the social, technological, business and mental aspects. Companies have been threatened by various factors such as speed in launching new products, interference from governments, customers increasingly aware and demanding, increasing competition, globalization and the emergence of new technologies. These changes require from companies a more flexible structure capable of absorbing the rapid needs of the environment, and the current format of organizations seems to be inadequate to overcome these challenges. In this scenario, the process based management has shown to be promising as a component of the main management technologies like BSC, NBR ISO 9000, costs management with ABC, among others. Like every new approach, the process-driven technologies (or models) face many problems, some of them already known, as resistance to change, lack of preparation and insufficient support from the high direction. Studies of these factors are scarce and mostly do not deal with their impacts on public companies. This work aims to identify precisely these factors in the literature (theory and case studies) and confront them with those found in a public company (case study), examining their relevance. The results, besides confirming the factors, suggest that its use, in the form of a checklist, can benefit businesses in preventiing, reducing or eliminating problems that impact or stop a project.