A Influência da Concentração de Poder na Melhoria da Qualidade: O Caso Royal

• Ano de defesa: 2001
• Autor(a) principal: Zanellato, Paulo Cesar
• Orientador(a): Migueles, Carmen Pires
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Palavras-chave em Português: Poder; Cultura; Qualidade; Metodologias importadas; Políticas & estratégias
• Palavras-chave em Inglês: Power; Culture; Quality; Imported methodologies
• Link de acesso: http://hdl.handle.net/10438/3917

This work intends to analyze the influence of the power in the process of quality improvement in managerial organizations, being taken based on a case study regarding to a company of medium load placed in the southeast area of Brazil which in the intention of solving difficulties in inserting its products in the market, it opted to implement quality programs. The data were collected through observations and bibliographical researches about the company, where the author participated as employee for a close period of 6 years. The results indicate that the imported methodologies of administration ¿ as it is the case of the quality models ¿ cannot produce the expected results, when these methodologies are implemented by ignoring cultural factors, mainly related to form as the power is shared and practiced in the organizations.