A formação das capacidades dinâmicas por meio da gestão de indicativos de conhecimento

• Ano de defesa: 2018
• Autor(a) principal: Pereira, Alana Deusilan Sester
• Orientador(a): Bulgacov, Sergio
• Tipo de documento: Tese
• Tipo de acesso: Acesso aberto
• Idioma: por
• Palavras-chave em Português: Gestão do conhecimento; Indicativos de conhecimento; Aprendizagem organizacional; Capacidades dinâmicas
• Palavras-chave em Inglês: Knowledge management; Indicatives of knowledge; Organizational learning; Dynamic capabilities
• Link de acesso: https://hdl.handle.net/10438/24210

The general purpose of this work is to propose a theoretical-analytical framework that arouses reflections on how organizations can develop dynamic capacities through the management of indicative knowledge. Thus, this study innovates by verifying empirically how the knowledge identified in the monitoring of the external environment constitute indicative and, thereby, enable the creation of capacities that adapt to the tendencies and demands of the environment in which they are inserted. In such a context, having as a theoretical milestone the bibliography on dynamic capacities, knowledge management and organizational learning, a gap has been identified in the published works, since they do not deal with processes related to knowledge, such as selection, prioritization and monitoring through indicative. Therefore, the research strategy was based on a qualitative approach using the multicase study method. Data collection was performed on-site and made use of multiple sources of evidence with the aid of the following collection techniques: bibliographic research, semi-structured interviews, documentary analysis and direct observation. The chosen sector was Information Technology. In total, 5 case studies and 23 interviews were conducted, resulting in material equivalent to 1,159 minutes and 781 pages of transcription. In order to study the data, the in-depth analysis of each case was used as strategy and the content analysis technique was used. The results of the study indicate the main internal organizational factors that contribute to the development of dynamic capacities; the practices of monitoring external factors; the identified knowledge that elicits indicatives the main knowledge management practices employed by the companies studied; the decisions and results obtained through the use of indicatives of knowledge; the relationship of these indicatives with the deliberate decisions; and, finally, the framework’s proposal of elaboration from eight unpublished propositions about the development of dynamic capacities through knowledge indicatives. For that matter, the thesis makes explicit evidence that the identified practices offer important support for the effectiveness of the indicatives in terms of identifying their relevance, follow-up and apprenticeship, leading decisions to effect the good results achieved by the companies surveyed. Therefore, it is expected that the analytical structure and the propositions presented instigate new investigations for the development of theories of knowledge management and dynamic capacities.