Modelo multicritério construtivista de avaliação de desempenho para apoiar a gestão operacional do porto de Imbituba – Santa Catarina

• Ano de defesa: 2019
• Autor(a) principal: Fermino, Gean Carlos
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Palavras-chave em Português: avaliação de desempenho; gestão portuária; operação; ProKnow-C; MCDA-C
• Link de acesso: https://repositorio.animaeducacao.com.br/handle/ANIMA/2986

Maritime transport is the main channel in the world to meet logistics demands and has its foundations in ports. Port operations are complex, involving multiple actors with conflicting interests, where variables are often poorly defined due to political, social and environmental interests. As latent demand, port managements are constantly judged and within this scenario, it is recommended to evaluate processes and results. Thus, the research aimed to build a performance evaluation model for the operational management of the Port of Imbituba - SC. This intention was justified by the research project where it was identified that the Port of Imbituba does not have a performance evaluation model and that ports and their evaluation systems receive criticism due to gaps in management models and/or methodologies and researched and applied techniques. In the elaboration of the work, the critical analysis of the set of articles studied, which supported the theoretical framework of the research, was adopted the Knowledge Development Process - Constructivist (ProKnow-C), which consolidates itself as a structured process of selection and analysis. of scientific literature to support researchers from the constructivist perspective. With the application of ProKnow-C, tasks, phases and steps were developed where results were achieved through: (i) bibliometric analysis made use of 5 databases, namely Scopus, Willey, ProQuest ASSIA, Web of Science and Materials Science & Engineering Database, which obtained 5,526 raw articles and 52 articles for the bibliographic portfolio - PB with 151 authors in total and 4 highlighted, 1 with more than 4200 citations and 15 journals in the primary base, and 4 for their representativeness. The articles are cited 874 times, and, in their fullness, the methods are normativist. Connecting to the Multicriteria Constructivist Decision Support Methodology (MCDA-C) applied in the continuation of the work, the articles of the BP, 19 are empirical linked to the main research point (Fundamental Point of View - PVF - Operation/Elementary Point of View - PVE) - Movement). From the total of the articles of the PB, 10 research methodologies of performance evaluation emerged; (ii) 109 gross aspects were identified internationally and 94% of the articles adopted the realistic approach; (iii) other complementary results as samples of national gross aspects indicated as indicators were researched and 247 world ports were identified, being from 4 continents having linked ports (African with 11 ports; American with 40; Asian with 108 and concluding the European with 76 ports), totaling 59 observed countries; (iv) the constructed model consists of 03 Fundamental Points of View (PVFs), 07 Areas of Concern, 94 descriptors, where 04 were processed as samples, where of these, the totality presents compromising performance; and (iv) recommendation actions were prepared for all descriptors processed. Finally, the model was based on the Multicriteria Constructivist Decision Support Methodology (MCDA-C), used in the structuring, evaluation and elaboration of recommendation actions. Thus, the model built for the Port of Imbituba meets expectations, needs and demands, establishing itself as a detailed and referential framework to guide and sustain the strategic, tactical and operational actions of the Port Authority.