Digitalization by means of a prototyping process : the case of a Brazilian public service
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| Autor principal: | |
|---|---|
| Data de publicació: | 2020 |
| Altres autors: | , , , , |
| Format: | Article |
| Idioma: | eng |
| Font: | Repositório Institucional da UnB |
| Download full: | https://repositorio.unb.br/handle/10482/40352 https://doi.org/10.3390/info11090413 https://orcid.org/0000-0003-4443-8090 https://orcid.org/0000-0001-5166-549X https://orcid.org/0000-0001-6489-1111 https://orcid.org/0000-0001-8243-7924 https://orcid.org/0000-0002-6235-5590 https://orcid.org/0000-0001-6738-3788 |
Sumari: | Digital Transformation is under constant evolution. Organizations that were not already created in the digital environment need to digitalize their services. The process used to do so may involve not only elements of technology, but also social, political and organizational aspects. While there is no holistic method to implement digital transformation, organizations learn from successful cases in order to build their own way to implement digital transformation. This paper presents the process through which a physically delivered service provided by the Brazilian federal government was transformed into a digital service. This was performed with a prototyping approach made of six steps: diagnose the service, analyze the service, identify the requirements, and elaborate, verify, and validate the prototype. To perform the digitalization, an automation tool was used, and there was constant interaction with the service provider. This article offers a detailed process to implement digitalization by means of prototyping, which can be used by other organizations to make services digital. |
| _version_ | 1871442356991950848 |
|---|---|
| author | Gardenghi, John Lenon Cardoso |
| author2 | Pereira, Lucas Gomes Alcântara, Shayane Marques Figueiredo, Rejane Maria da Costa Ramos, Cristiane Soares Ribeiro Júnior, Luiz Carlos Miyadaira |
| author2_role | author author author author author |
| author_browse | Alcântara, Shayane Marques Figueiredo, Rejane Maria da Costa Gardenghi, John Lenon Cardoso Pereira, Lucas Gomes Ramos, Cristiane Soares Ribeiro Júnior, Luiz Carlos Miyadaira |
| author_facet | Gardenghi, John Lenon Cardoso Pereira, Lucas Gomes Alcântara, Shayane Marques Figueiredo, Rejane Maria da Costa Ramos, Cristiane Soares Ribeiro Júnior, Luiz Carlos Miyadaira |
| author_role | author |
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| bitstream.url.fl_str_mv | http://repositorio.unb.br/bitstream/10482/40352/1/ARTIGO_DigitalizationMeansPrototyping.pdf http://repositorio.unb.br/bitstream/10482/40352/2/license.txt |
| collection | Repositório Institucional da UnB |
| dc.contributor.author.fl_str_mv | Gardenghi, John Lenon Cardoso Pereira, Lucas Gomes Alcântara, Shayane Marques Figueiredo, Rejane Maria da Costa Ramos, Cristiane Soares Ribeiro Júnior, Luiz Carlos Miyadaira |
| dc.date.accessioned.fl_str_mv | 2021-03-26T18:55:50Z |
| dc.date.available.fl_str_mv | 2021-03-26T18:55:50Z |
| dc.date.issued.fl_str_mv | 2020-08-27 |
| dc.identifier.citation.fl_str_mv | GARDENGHI, John Lenon Cardoso et al. Digitalization by means of a prototyping process: the case of a Brazilian public service. Information, v. 11, n. 9, 413, 2020. DOI: https://doi.org/10.3390/info11090413. Disponível em: https://www.mdpi.com/2078-2489/11/9/413. Acesso em: 26 mar. 2021. |
| dc.identifier.doi.pt_BR.fl_str_mv | https://doi.org/10.3390/info11090413 |
| dc.identifier.orcid.pt_BR.fl_str_mv | https://orcid.org/0000-0003-4443-8090 https://orcid.org/0000-0001-5166-549X https://orcid.org/0000-0001-6489-1111 https://orcid.org/0000-0001-8243-7924 https://orcid.org/0000-0002-6235-5590 https://orcid.org/0000-0001-6738-3788 |
| dc.identifier.uri.fl_str_mv | https://repositorio.unb.br/handle/10482/40352 |
| dc.language.iso.fl_str_mv | eng |
| dc.publisher.none.fl_str_mv | MDPI |
| dc.rights.driver.fl_str_mv | info:eu-repo/semantics/openAccess |
| dc.source.none.fl_str_mv | reponame:Repositório Institucional da UnB instname:Universidade de Brasília (UnB) instacron:UNB |
| dc.subject.keyword.pt_BR.fl_str_mv | Transformação digital Governo eletrônico Serviço público - prototipagem |
| dc.title.pt_BR.fl_str_mv | Digitalization by means of a prototyping process : the case of a Brazilian public service |
| dc.type.driver.fl_str_mv | info:eu-repo/semantics/article |
| dc.type.status.fl_str_mv | info:eu-repo/semantics/publishedVersion |
| description | Digital Transformation is under constant evolution. Organizations that were not already created in the digital environment need to digitalize their services. The process used to do so may involve not only elements of technology, but also social, political and organizational aspects. While there is no holistic method to implement digital transformation, organizations learn from successful cases in order to build their own way to implement digital transformation. This paper presents the process through which a physically delivered service provided by the Brazilian federal government was transformed into a digital service. This was performed with a prototyping approach made of six steps: diagnose the service, analyze the service, identify the requirements, and elaborate, verify, and validate the prototype. To perform the digitalization, an automation tool was used, and there was constant interaction with the service provider. This article offers a detailed process to implement digitalization by means of prototyping, which can be used by other organizations to make services digital. |
| eu_rights_str_mv | openAccess |
| format | article |
| id | UNB_70ed34026bb7977d093f53d758f2ddc3 |
| identifier_str_mv | GARDENGHI, John Lenon Cardoso et al. Digitalization by means of a prototyping process: the case of a Brazilian public service. Information, v. 11, n. 9, 413, 2020. DOI: https://doi.org/10.3390/info11090413. Disponível em: https://www.mdpi.com/2078-2489/11/9/413. Acesso em: 26 mar. 2021. |
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| institution | UNB |
| instname_str | Universidade de Brasília (UnB) |
| language | eng |
| network_acronym_str | UNB |
| network_name_str | Repositório Institucional da UnB |
| oai_identifier_str | oai:repositorio.unb.br:10482/40352 |
| publishDate | 2020 |
| publishDateSort | 2020 |
| publisher.none.fl_str_mv | MDPI |
| reponame_str | Repositório Institucional da UnB |
| repository.mail.fl_str_mv | repositorio@unb.br |
| repository.name.fl_str_mv | Repositório Institucional da UnB - Universidade de Brasília (UnB) |
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| spelling | Gardenghi, John Lenon CardosoPereira, Lucas GomesAlcântara, Shayane MarquesFigueiredo, Rejane Maria da CostaRamos, Cristiane SoaresRibeiro Júnior, Luiz Carlos Miyadaira2021-03-26T18:55:50Z2021-03-26T18:55:50Z2020-08-27GARDENGHI, John Lenon Cardoso et al. Digitalization by means of a prototyping process: the case of a Brazilian public service. Information, v. 11, n. 9, 413, 2020. DOI: https://doi.org/10.3390/info11090413. Disponível em: https://www.mdpi.com/2078-2489/11/9/413. Acesso em: 26 mar. 2021.https://repositorio.unb.br/handle/10482/40352https://doi.org/10.3390/info11090413https://orcid.org/0000-0003-4443-8090https://orcid.org/0000-0001-5166-549Xhttps://orcid.org/0000-0001-6489-1111https://orcid.org/0000-0001-8243-7924https://orcid.org/0000-0002-6235-5590https://orcid.org/0000-0001-6738-3788MDPI© 2020 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (http://creativecommons.org/licenses/by/4.0/).info:eu-repo/semantics/openAccessDigitalization by means of a prototyping process : the case of a Brazilian public serviceinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleTransformação digitalGoverno eletrônicoServiço público - prototipagemDigital Transformation is under constant evolution. Organizations that were not already created in the digital environment need to digitalize their services. The process used to do so may involve not only elements of technology, but also social, political and organizational aspects. While there is no holistic method to implement digital transformation, organizations learn from successful cases in order to build their own way to implement digital transformation. This paper presents the process through which a physically delivered service provided by the Brazilian federal government was transformed into a digital service. This was performed with a prototyping approach made of six steps: diagnose the service, analyze the service, identify the requirements, and elaborate, verify, and validate the prototype. To perform the digitalization, an automation tool was used, and there was constant interaction with the service provider. This article offers a detailed process to implement digitalization by means of prototyping, which can be used by other organizations to make services digital.Faculdade de Ciências e Tecnologias em Engenharia (FCTE) – Campus UnB Gamaengreponame:Repositório Institucional da UnBinstname:Universidade de Brasília (UnB)instacron:UNBORIGINALARTIGO_DigitalizationMeansPrototyping.pdfARTIGO_DigitalizationMeansPrototyping.pdfapplication/pdf463912http://repositorio.unb.br/bitstream/10482/40352/1/ARTIGO_DigitalizationMeansPrototyping.pdf83c7730a3e85860c713e865fc63e4297MD51open accessLICENSElicense.txtlicense.txttext/plain102http://repositorio.unb.br/bitstream/10482/40352/2/license.txtaed4704d04bb260d4decd80db311aaa5MD52open access10482/403522024-12-16 13:01:02.065open accessoai:repositorio.unb.br:10482/40352U3VibWlzc8OjbyBlZmV0aXZhZGEgZGUgYWNvcmRvIGNvbSBsaWNlbsOnYSBjb25jZWRpZGEgcGVsbyBhdXRvciBlL291IGRldGVudG9yIGRvcyBkaXJlaXRvcyBhdXRvcmFpcy4KRepositório InstitucionalPUBhttps://repositorio.unb.br/oai/requestrepositorio@unb.bropendoar:2024-12-16T16:01:02Repositório Institucional da UnB - Universidade de Brasília (UnB) |
| spellingShingle | Digitalization by means of a prototyping process : the case of a Brazilian public service Gardenghi, John Lenon Cardoso Transformação digital Governo eletrônico Serviço público - prototipagem |
| status_str | publishedVersion |
| title | Digitalization by means of a prototyping process : the case of a Brazilian public service |
| title_full | Digitalization by means of a prototyping process : the case of a Brazilian public service |
| title_fullStr | Digitalization by means of a prototyping process : the case of a Brazilian public service |
| title_full_unstemmed | Digitalization by means of a prototyping process : the case of a Brazilian public service |
| title_short | Digitalization by means of a prototyping process : the case of a Brazilian public service |
| title_sort | Digitalization by means of a prototyping process : the case of a Brazilian public service |
| topic | Transformação digital Governo eletrônico Serviço público - prototipagem |
| url | https://repositorio.unb.br/handle/10482/40352 https://doi.org/10.3390/info11090413 https://orcid.org/0000-0003-4443-8090 https://orcid.org/0000-0001-5166-549X https://orcid.org/0000-0001-6489-1111 https://orcid.org/0000-0001-8243-7924 https://orcid.org/0000-0002-6235-5590 https://orcid.org/0000-0001-6738-3788 |