Change and innovation: an observable relationship in services?
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| Main Author: | |
|---|---|
| Publication Date: | 2016 |
| Other Authors: | , |
| Format: | Article |
| Language: | eng |
| Source: | Repositório Institucional da UnB |
| Download full: | http://repositorio.unb.br/handle/10482/21715 http://dx.doi.org/10.1016/j.rai.2016.03.001 |
Summary: | The connection between change and innovation is not always linear and there are not many studies on the subject in the area of services. This study aims to explain the link between willingness to change and innovation in services. The constructs Willingness to Change in Services and Innovation in Services have been analyzed. Two scales were applied in order to measure these constructs in a sample of 351 companies developing software services in Brazil. Two indices were generated: the Willingness to Change Coefficient – derived from the perception of technical staff and managers in relation to the variables of each factor on the Willingness to Change in Services scale – and the Innovation in Services Coefficient – derived from measures concerning the introduction of new or substantially improved software by companies and their impact. Linear regression analysis showed no significant correlation between Willingness to Change in Services and Innovation in Services. These findings can be explained by factors such as the dissonance between the constitutive logic of the Willingness to Change in Services and IS scales, since the former applies fully to the analysis of services while the latter derives from industrial indicators; the omission of phenomena that may act as mediators in the relationship; the nature of Change in Services, which could be related to other processes than those directly related to customer and provider, so that the agents of change are not considered in innovation measures and, therefore, not measurable on the Innovation in Services scale. |
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| author | Moreira, Marina Figueiredo |
| author2 | Guimarães, Tomás de Aquino Philippe, Jean |
| author2_role | author author |
| author_browse | Guimarães, Tomás de Aquino Moreira, Marina Figueiredo Philippe, Jean |
| author_facet | Moreira, Marina Figueiredo Guimarães, Tomás de Aquino Philippe, Jean |
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| bitstream.url.fl_str_mv | http://repositorio2.unb.br/jspui/bitstream/10482/21715/1/ARTIGO_ChangeInnovation.pdf http://repositorio2.unb.br/jspui/bitstream/10482/21715/2/license.txt |
| collection | Repositório Institucional da UnB |
| dc.contributor.author.fl_str_mv | Moreira, Marina Figueiredo Guimarães, Tomás de Aquino Philippe, Jean |
| dc.date.accessioned.fl_str_mv | 2016-11-08T13:41:53Z |
| dc.date.available.fl_str_mv | 2016-11-08T13:41:53Z |
| dc.date.issued.fl_str_mv | 2016-05 |
| dc.identifier.citation.fl_str_mv | MOREIRA, Marina Figueiredo; GUIMARÃES, Tomas de Aquino; PHILIPPE, Jean. Change and innovation: an observable relationship in services?. RAI: Revista de Administração e Inovação, p. 135-144, maio 2016. Disponível em: <http://www.sciencedirect.com/science/article/pii/S1809203916300109>. Acesso em: 18 out. 2016. |
| dc.identifier.doi.en.fl_str_mv | http://dx.doi.org/10.1016/j.rai.2016.03.001 |
| dc.identifier.uri.fl_str_mv | http://repositorio.unb.br/handle/10482/21715 |
| dc.language.iso.fl_str_mv | eng |
| dc.publisher.none.fl_str_mv | Departamento de Administração, Faculdade de Economia, Administração e Contabilidade da Universidade de São Paulo - FEA/USP |
| dc.rights.driver.fl_str_mv | info:eu-repo/semantics/openAccess |
| dc.source.none.fl_str_mv | reponame:Repositório Institucional da UnB instname:Universidade de Brasília (UnB) instacron:UNB |
| dc.subject.keyword.en.fl_str_mv | Mudanças organizacionais Inovação Serviços Software |
| dc.title.en.fl_str_mv | Change and innovation: an observable relationship in services? |
| dc.type.driver.fl_str_mv | info:eu-repo/semantics/article |
| dc.type.status.fl_str_mv | info:eu-repo/semantics/publishedVersion |
| description | The connection between change and innovation is not always linear and there are not many studies on the subject in the area of services. This study aims to explain the link between willingness to change and innovation in services. The constructs Willingness to Change in Services and Innovation in Services have been analyzed. Two scales were applied in order to measure these constructs in a sample of 351 companies developing software services in Brazil. Two indices were generated: the Willingness to Change Coefficient – derived from the perception of technical staff and managers in relation to the variables of each factor on the Willingness to Change in Services scale – and the Innovation in Services Coefficient – derived from measures concerning the introduction of new or substantially improved software by companies and their impact. Linear regression analysis showed no significant correlation between Willingness to Change in Services and Innovation in Services. These findings can be explained by factors such as the dissonance between the constitutive logic of the Willingness to Change in Services and IS scales, since the former applies fully to the analysis of services while the latter derives from industrial indicators; the omission of phenomena that may act as mediators in the relationship; the nature of Change in Services, which could be related to other processes than those directly related to customer and provider, so that the agents of change are not considered in innovation measures and, therefore, not measurable on the Innovation in Services scale. |
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| id | UNB_64dc82ea31270500e3fb0a3a75835c8a |
| identifier_str_mv | MOREIRA, Marina Figueiredo; GUIMARÃES, Tomas de Aquino; PHILIPPE, Jean. Change and innovation: an observable relationship in services?. RAI: Revista de Administração e Inovação, p. 135-144, maio 2016. Disponível em: <http://www.sciencedirect.com/science/article/pii/S1809203916300109>. Acesso em: 18 out. 2016. |
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| instname_str | Universidade de Brasília (UnB) |
| language | eng |
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| oai_identifier_str | oai:repositorio.unb.br:10482/21715 |
| publishDate | 2016 |
| publishDateSort | 2016 |
| publisher.none.fl_str_mv | Departamento de Administração, Faculdade de Economia, Administração e Contabilidade da Universidade de São Paulo - FEA/USP |
| reponame_str | Repositório Institucional da UnB |
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| repository.name.fl_str_mv | Repositório Institucional da UnB - Universidade de Brasília (UnB) |
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| spelling | Moreira, Marina FigueiredoGuimarães, Tomás de AquinoPhilippe, Jean2016-11-08T13:41:53Z2016-11-08T13:41:53Z2016-05MOREIRA, Marina Figueiredo; GUIMARÃES, Tomas de Aquino; PHILIPPE, Jean. Change and innovation: an observable relationship in services?. RAI: Revista de Administração e Inovação, p. 135-144, maio 2016. Disponível em: <http://www.sciencedirect.com/science/article/pii/S1809203916300109>. Acesso em: 18 out. 2016.http://repositorio.unb.br/handle/10482/21715http://dx.doi.org/10.1016/j.rai.2016.03.001The connection between change and innovation is not always linear and there are not many studies on the subject in the area of services. This study aims to explain the link between willingness to change and innovation in services. The constructs Willingness to Change in Services and Innovation in Services have been analyzed. Two scales were applied in order to measure these constructs in a sample of 351 companies developing software services in Brazil. Two indices were generated: the Willingness to Change Coefficient – derived from the perception of technical staff and managers in relation to the variables of each factor on the Willingness to Change in Services scale – and the Innovation in Services Coefficient – derived from measures concerning the introduction of new or substantially improved software by companies and their impact. Linear regression analysis showed no significant correlation between Willingness to Change in Services and Innovation in Services. These findings can be explained by factors such as the dissonance between the constitutive logic of the Willingness to Change in Services and IS scales, since the former applies fully to the analysis of services while the latter derives from industrial indicators; the omission of phenomena that may act as mediators in the relationship; the nature of Change in Services, which could be related to other processes than those directly related to customer and provider, so that the agents of change are not considered in innovation measures and, therefore, not measurable on the Innovation in Services scale.Faculdade de Economia, Administração, Contabilidade e Gestão de Políticas Públicas (FACE)Programa de Pós-Graduação em AdministraçãoDepartamento de Administração, Faculdade de Economia, Administração e Contabilidade da Universidade de São Paulo - FEA/USPRAI : Revista de Administração e Inovação - © 2016 Departamento de Administração, Faculdade de Economia, Administração e Contabilidade da Universidade de São Paulo - FEA/USP. Published by Elsevier Editora Ltda. This is an open access article under the CC BY license (http://creativecommons.org/licenses/by/4.0/). Fonte: http://www.sciencedirect.com/science/article/pii/S1809203916300109. Acesso em: 18 out. 2016.info:eu-repo/semantics/openAccessChange and innovation: an observable relationship in services?info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleMudanças organizacionaisInovaçãoServiçosSoftwareengreponame:Repositório Institucional da UnBinstname:Universidade de Brasília (UnB)instacron:UNBORIGINALARTIGO_ChangeInnovation.pdfARTIGO_ChangeInnovation.pdfapplication/pdf781820http://repositorio2.unb.br/jspui/bitstream/10482/21715/1/ARTIGO_ChangeInnovation.pdf6c3e04ef36b5462c3633f12852e72352MD51open accessLICENSElicense.txtlicense.txttext/plain253http://repositorio2.unb.br/jspui/bitstream/10482/21715/2/license.txt6786e93de4c9c59430b1d89255fd2e10MD52open access10482/217152023-10-19 14:27:50.048open accessoai:repositorio.unb.br:10482/21715TGljZW5zZSBncmFudGVkIGJ5IENhbWlsYSAgRHVhcnRlIChjYW1pbGFkaWFzQGJjZS51bmIuYnIpIG9uIDIwMTYtMTAtMThUMTY6MjM6MTFaIChHTVQpOgoKU3VibWlzc8OjbyBlZmV0aXZhZGEgcG9yIGludGVncmFudGUgZGEgZXF1aXBlIGRvIFJlcG9zaXTDs3JpbyBJbnN0aXR1Y2lvbmFsIGRhIFVuQiBkZSBhY29yZG8gY29tIGxpY2Vuw6dhIGNvbmNlZGlkYSBwZWxvIGF1dG9yIGUvb3UgZGV0ZW50b3IgZG9zIGRpcmVpdG9zIGF1dG9yYWlzLg==Repositório InstitucionalPUBhttps://repositorio.unb.br/oai/requestrepositorio@unb.bropendoar:2023-10-19T17:27:50Repositório Institucional da UnB - Universidade de Brasília (UnB) |
| spellingShingle | Change and innovation: an observable relationship in services? Moreira, Marina Figueiredo Mudanças organizacionais Inovação Serviços Software |
| status_str | publishedVersion |
| title | Change and innovation: an observable relationship in services? |
| title_full | Change and innovation: an observable relationship in services? |
| title_fullStr | Change and innovation: an observable relationship in services? |
| title_full_unstemmed | Change and innovation: an observable relationship in services? |
| title_short | Change and innovation: an observable relationship in services? |
| title_sort | Change and innovation: an observable relationship in services? |
| topic | Mudanças organizacionais Inovação Serviços Software |
| url | http://repositorio.unb.br/handle/10482/21715 http://dx.doi.org/10.1016/j.rai.2016.03.001 |