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Loyalty in the supermarket

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Autore principale: Vieira, Valter A.
Data di pubblicazione: 2007
Altri autori: Damacena, Cláudio
Natura: Article
Lingua: eng
Fonte: Repositório Institucional da UnB
Download full: http://repositorio.unb.br/handle/10482/27125
https://dx.doi.org/10.1590/S1807-76922007000300005
Riassunto: Loyalty has been a hot topic in marketing management, not only for academics, but also for managers. In that sense, the main goal of this paper is to identify the variables that discriminate loyalty groups. Therefore, seven hypotheses have been proposed which might have an impact on loyalty groups. Based on discriminant analysis, the paper analyzes and discusses the data, and presents a conclusion that the more important variables on loyalty in the supermarket are affective commitment, satisfaction with its environment and value provided by supermarket experiences. Moreover, the results also indicated that the theoretical model achieved a variance in the loyalty construct of canonical R-squared = 0.78. It could be considered a good value to the final model. Final considerations and study limitations conclude the paper.
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author Vieira, Valter A.
author2 Damacena, Cláudio
author2_role author
author_browse Damacena, Cláudio
Vieira, Valter A.
author_facet Vieira, Valter A.
Damacena, Cláudio
author_role author
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bitstream.url.fl_str_mv http://repositorio.unb.br/bitstream/10482/27125/1/v4n3a05.pdf
collection Repositório Institucional da UnB
dc.contributor.author.fl_str_mv Vieira, Valter A.
Damacena, Cláudio
dc.date.accessioned.fl_str_mv 2017-12-07T04:48:58Z
dc.date.available.fl_str_mv 2017-12-07T04:48:58Z
dc.date.issued.fl_str_mv 2007
dc.identifier.citation.fl_str_mv BAR, Braz. Adm. Rev.,v.4,n.3,p.47-62,2007
dc.identifier.doi.pt_BR.fl_str_mv https://dx.doi.org/10.1590/S1807-76922007000300005
dc.identifier.uri.fl_str_mv http://repositorio.unb.br/handle/10482/27125
dc.language.iso.fl_str_mv eng
dc.publisher.none.fl_str_mv ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
dc.source.none.fl_str_mv reponame:Repositório Institucional da UnB
instname:Universidade de Brasília (UnB)
instacron:UNB
dc.subject.keyword.pt_BR.fl_str_mv Lealdade
Compromisso afetivo
Análise discriminante
dc.title.pt_BR.fl_str_mv Loyalty in the supermarket
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
description Loyalty has been a hot topic in marketing management, not only for academics, but also for managers. In that sense, the main goal of this paper is to identify the variables that discriminate loyalty groups. Therefore, seven hypotheses have been proposed which might have an impact on loyalty groups. Based on discriminant analysis, the paper analyzes and discusses the data, and presents a conclusion that the more important variables on loyalty in the supermarket are affective commitment, satisfaction with its environment and value provided by supermarket experiences. Moreover, the results also indicated that the theoretical model achieved a variance in the loyalty construct of canonical R-squared = 0.78. It could be considered a good value to the final model. Final considerations and study limitations conclude the paper.
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publishDate 2007
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publisher.none.fl_str_mv ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração
reponame_str Repositório Institucional da UnB
repository.mail.fl_str_mv repositorio@unb.br
repository.name.fl_str_mv Repositório Institucional da UnB - Universidade de Brasília (UnB)
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spelling Vieira, Valter A.Damacena, Cláudio2017-12-07T04:48:58Z2017-12-07T04:48:58Z2007BAR, Braz. Adm. Rev.,v.4,n.3,p.47-62,2007http://repositorio.unb.br/handle/10482/27125https://dx.doi.org/10.1590/S1807-76922007000300005Loyalty has been a hot topic in marketing management, not only for academics, but also for managers. In that sense, the main goal of this paper is to identify the variables that discriminate loyalty groups. Therefore, seven hypotheses have been proposed which might have an impact on loyalty groups. Based on discriminant analysis, the paper analyzes and discusses the data, and presents a conclusion that the more important variables on loyalty in the supermarket are affective commitment, satisfaction with its environment and value provided by supermarket experiences. Moreover, the results also indicated that the theoretical model achieved a variance in the loyalty construct of canonical R-squared = 0.78. It could be considered a good value to the final model. Final considerations and study limitations conclude the paper.Em processamentoANPAD - Associação Nacional de Pós-Graduação e Pesquisa em AdministraçãoLoyalty in the supermarketinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleLealdadeCompromisso afetivoAnálise discriminanteinfo:eu-repo/semantics/openAccessengreponame:Repositório Institucional da UnBinstname:Universidade de Brasília (UnB)instacron:UNBORIGINALv4n3a05.pdfapplication/pdf223509http://repositorio.unb.br/bitstream/10482/27125/1/v4n3a05.pdf3c122b91c12f01cbb030fda05320dab8MD51open access10482/271252024-08-28 16:04:09.48open accessoai:repositorio.unb.br:10482/27125Repositório InstitucionalPUBhttps://repositorio.unb.br/oai/requestrepositorio@unb.bropendoar:2024-08-28T19:04:09Repositório Institucional da UnB - Universidade de Brasília (UnB)
spellingShingle Loyalty in the supermarket
Vieira, Valter A.
Lealdade
Compromisso afetivo
Análise discriminante
status_str publishedVersion
title Loyalty in the supermarket
title_full Loyalty in the supermarket
title_fullStr Loyalty in the supermarket
title_full_unstemmed Loyalty in the supermarket
title_short Loyalty in the supermarket
title_sort Loyalty in the supermarket
topic Lealdade
Compromisso afetivo
Análise discriminante
url http://repositorio.unb.br/handle/10482/27125
https://dx.doi.org/10.1590/S1807-76922007000300005