A percepção dos usuários das compras realizadas pelo setor público: estudo de caso na Universidade Federal de Goiás
שמור ב:
| מחבר ראשי: | |
|---|---|
| Publication Date: | 2018 |
| פורמט: | Master thesis |
| שפה: | por |
| Source: | Repositório Institucional da UFG |
| Download full: | http://repositorio.bc.ufg.br/tede/handle/tede/8564 |
סיכום: | The area of procurement is essential for the objectives of an organization. In the public sector, it is not different. The government procurement with efficiency will promote the good performance of the public financial, providing the operation of the activities of the public administration as well as their public politics. Therefore, it is necessary to verify those expenses, if they are bringing good results. And a way for that is to verify the perception that who use those procurement public. In that sense, the objective of this research was to analyze the procurement public by a public institution, under the perspective who users them and to propose an instrument that permit the continuous improvement of the expenses with public improvement. For the elaboration of the diagnosis, the bibliographical and documental research were used to know the characteristics of the institution in study, as well as the research with the survey to verify the users’ perception. The results were analyzed with base in the efficiency and in the dimensions of performance of the public procurement: quality, time, price, transparency and sustainability. As it was verified that the beginning phase of the process of procurement public influences the result directly, this work make as product a manual of proceeding for the requisition of procurement public that can possible procurement public with efficiency and improve the expectations that who uses them. |
| _version_ | 1871426393234997248 |
|---|---|
| author | Rodrigues, Camila Cardoso de Carvalho |
| author_browse | Rodrigues, Camila Cardoso de Carvalho |
| author_facet | Rodrigues, Camila Cardoso de Carvalho |
| author_role | author |
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| collection | Repositório Institucional da UFG |
| contributor_str_mv | Cruz, Alethéia Ferreira da Cruz, Alethéia Ferreira da Carvalho, Cláudia Regina Rosal Almeida, Vera Luci de |
| dc.contributor.advisor1.fl_str_mv | Cruz, Alethéia Ferreira da |
| dc.contributor.advisor1Lattes.fl_str_mv | http://lattes.cnpq.br/4696821747588199 |
| dc.contributor.author.fl_str_mv | Rodrigues, Camila Cardoso de Carvalho |
| dc.contributor.authorLattes.fl_str_mv | http://lattes.cnpq.br/1860838015371607 |
| dc.contributor.referee1.fl_str_mv | Cruz, Alethéia Ferreira da |
| dc.contributor.referee2.fl_str_mv | Carvalho, Cláudia Regina Rosal |
| dc.contributor.referee3.fl_str_mv | Almeida, Vera Luci de |
| dc.date.accessioned.fl_str_mv | 2018-06-11T15:50:38Z |
| dc.date.issued.fl_str_mv | 2018-06-08 |
| dc.format.none.fl_str_mv | application/pdf |
| dc.identifier.citation.fl_str_mv | RODRIGUES, C. C. C. A percepção dos usuários das compras realizadas pelo setor público: estudo de caso na Universidade Federal de Goiás. 2018. 164 f. Dissertação (Mestrado em Administração Pública em Rede Nacional) - Universidade Federal de Goiás, Goiânia, 2018. |
| dc.identifier.uri.fl_str_mv | http://repositorio.bc.ufg.br/tede/handle/tede/8564 |
| dc.language.iso.fl_str_mv | por |
| dc.publisher.country.fl_str_mv | Brasil |
| dc.publisher.department.fl_str_mv | Faculdade de Ciências e Tecnologia - FCT (RG) |
| dc.publisher.initials.fl_str_mv | UFG |
| dc.publisher.none.fl_str_mv | Universidade Federal de Goiás |
| dc.publisher.program.fl_str_mv | PROFIAP - Programa de Pós-graduação em Administração Pública Andifes (FCT) |
| dc.relation.cnpq.fl_str_mv | -5543261043334957666 |
| dc.relation.confidence.fl_str_mv | 600 600 600 |
| dc.relation.department.fl_str_mv | -1555150674916333393 |
| dc.relation.program.fl_str_mv | 2518324181717034223 |
| dc.rights.driver.fl_str_mv | http://creativecommons.org/licenses/by-nc-nd/4.0/ info:eu-repo/semantics/openAccess |
| dc.source.none.fl_str_mv | reponame:Repositório Institucional da UFG instname:Universidade Federal de Goiás (UFG) instacron:UFG |
| dc.subject.cnpq.fl_str_mv | ADMINISTRACAO PUBLICA::ORGANIZACOES PUBLICAS |
| dc.subject.eng.fl_str_mv | Public procurement Public financial User’s perception Performance Efficiency |
| dc.subject.por.fl_str_mv | Compras públicas Aquisições públicas Gasto público Percepção do usuário Desempenho Eficiência |
| dc.title.eng.fl_str_mv | A percepção dos usuários das compras realizadas pelo setor público: estudo de caso na Universidade Federal de Goiás |
| dc.type.driver.fl_str_mv | info:eu-repo/semantics/masterThesis |
| dc.type.status.fl_str_mv | info:eu-repo/semantics/publishedVersion |
| description | The area of procurement is essential for the objectives of an organization. In the public sector, it is not different. The government procurement with efficiency will promote the good performance of the public financial, providing the operation of the activities of the public administration as well as their public politics. Therefore, it is necessary to verify those expenses, if they are bringing good results. And a way for that is to verify the perception that who use those procurement public. In that sense, the objective of this research was to analyze the procurement public by a public institution, under the perspective who users them and to propose an instrument that permit the continuous improvement of the expenses with public improvement. For the elaboration of the diagnosis, the bibliographical and documental research were used to know the characteristics of the institution in study, as well as the research with the survey to verify the users’ perception. The results were analyzed with base in the efficiency and in the dimensions of performance of the public procurement: quality, time, price, transparency and sustainability. As it was verified that the beginning phase of the process of procurement public influences the result directly, this work make as product a manual of proceeding for the requisition of procurement public that can possible procurement public with efficiency and improve the expectations that who uses them. |
| eu_rights_str_mv | openAccess |
| format | masterThesis |
| id | UFG-2_99d4e607ba2c5e4db59c448de9217e70 |
| identifier_str_mv | RODRIGUES, C. C. C. A percepção dos usuários das compras realizadas pelo setor público: estudo de caso na Universidade Federal de Goiás. 2018. 164 f. Dissertação (Mestrado em Administração Pública em Rede Nacional) - Universidade Federal de Goiás, Goiânia, 2018. |
| instacron_str | UFG |
| institution | UFG |
| instname_str | Universidade Federal de Goiás (UFG) |
| language | por |
| network_acronym_str | UFG-2 |
| network_name_str | Repositório Institucional da UFG |
| oai_identifier_str | oai:repositorio.bc.ufg.br:tede/8564 |
| publishDate | 2018 |
| publishDateSort | 2018 |
| publisher.none.fl_str_mv | Universidade Federal de Goiás |
| reponame_str | Repositório Institucional da UFG |
| repository.mail.fl_str_mv | grt.bc@ufg.br |
| repository.name.fl_str_mv | Repositório Institucional da UFG - Universidade Federal de Goiás (UFG) |
| repository_id_str | oai:repositorio.bc.ufg.br:tede/1234 |
| rights_invalid_str_mv | http://creativecommons.org/licenses/by-nc-nd/4.0/ |
| spelling | Cruz, Alethéia Ferreira dahttp://lattes.cnpq.br/4696821747588199Cruz, Alethéia Ferreira daCarvalho, Cláudia Regina RosalAlmeida, Vera Luci dehttp://lattes.cnpq.br/1860838015371607Rodrigues, Camila Cardoso de Carvalho2018-06-11T15:50:38Z2018-06-08RODRIGUES, C. C. C. A percepção dos usuários das compras realizadas pelo setor público: estudo de caso na Universidade Federal de Goiás. 2018. 164 f. Dissertação (Mestrado em Administração Pública em Rede Nacional) - Universidade Federal de Goiás, Goiânia, 2018.http://repositorio.bc.ufg.br/tede/handle/tede/8564The area of procurement is essential for the objectives of an organization. In the public sector, it is not different. The government procurement with efficiency will promote the good performance of the public financial, providing the operation of the activities of the public administration as well as their public politics. Therefore, it is necessary to verify those expenses, if they are bringing good results. And a way for that is to verify the perception that who use those procurement public. In that sense, the objective of this research was to analyze the procurement public by a public institution, under the perspective who users them and to propose an instrument that permit the continuous improvement of the expenses with public improvement. For the elaboration of the diagnosis, the bibliographical and documental research were used to know the characteristics of the institution in study, as well as the research with the survey to verify the users’ perception. The results were analyzed with base in the efficiency and in the dimensions of performance of the public procurement: quality, time, price, transparency and sustainability. As it was verified that the beginning phase of the process of procurement public influences the result directly, this work make as product a manual of proceeding for the requisition of procurement public that can possible procurement public with efficiency and improve the expectations that who uses them.A área de compras é essencial para a concretização dos objetivos de uma organização. No setor público não é diferente. As compras governamentais realizadas com eficiência promoverão o bom desempenho dos gastos públicos, proporcionando o funcionamento das atividades da administração pública assim como a realização de suas políticas públicas. Nesse sentido, é necessário constatar se esses gastos estão trazendo bons resultados e uma forma para isso é verificar a percepção que os usuários possuem sobre as compras realizadas. Portanto, esta pesquisa tem como objetivo analisar as compras realizadas por uma instituição pública, sob a perspectiva de quem as usufrui e propor um instrumento que auxilie a melhoria contínua dos gastos com as aquisições públicas. Para a elaboração do diagnóstico, foram utilizadas as pesquisas bibliográfica e documental para traçar as características da instituição em estudo, assim como a pesquisa com survey para verificar a percepção dos usuários. Os resultados foram analisados com base no princípio da eficiência e nas dimensões de desempenho das compras públicas: qualidade, celeridade, preço, transparência e sustentabilidade. Como foi constatado que a fase inicial do processo de compras influencia diretamente o resultado da compra, este trabalho gerou como produto um manual de procedimentos para a requisição de compras que possibilita a realização de compras mais eficientes e que atendam as expectativas de quem as usufrui.application/pdfporUniversidade Federal de GoiásPROFIAP - Programa de Pós-graduação em Administração Pública Andifes (FCT)UFGBrasilFaculdade de Ciências e Tecnologia - FCT (RG)http://creativecommons.org/licenses/by-nc-nd/4.0/info:eu-repo/semantics/openAccessCompras públicasAquisições públicasGasto públicoPercepção do usuárioDesempenhoEficiênciaPublic procurementPublic financialUser’s perceptionPerformanceEfficiencyADMINISTRACAO PUBLICA::ORGANIZACOES PUBLICASA percepção dos usuários das compras realizadas pelo setor público: estudo de caso na Universidade Federal de Goiásinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesis2518324181717034223600600600-1555150674916333393-5543261043334957666reponame:Repositório Institucional da UFGinstname:Universidade Federal de Goiás (UFG)instacron:UFGLICENSElicense.txtlicense.txttext/plain; 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| spellingShingle | A percepção dos usuários das compras realizadas pelo setor público: estudo de caso na Universidade Federal de Goiás Rodrigues, Camila Cardoso de Carvalho Compras públicas Aquisições públicas Gasto público Percepção do usuário Desempenho Eficiência Public procurement Public financial User’s perception Performance Efficiency ADMINISTRACAO PUBLICA::ORGANIZACOES PUBLICAS |
| status_str | publishedVersion |
| title | A percepção dos usuários das compras realizadas pelo setor público: estudo de caso na Universidade Federal de Goiás |
| title_full | A percepção dos usuários das compras realizadas pelo setor público: estudo de caso na Universidade Federal de Goiás |
| title_fullStr | A percepção dos usuários das compras realizadas pelo setor público: estudo de caso na Universidade Federal de Goiás |
| title_full_unstemmed | A percepção dos usuários das compras realizadas pelo setor público: estudo de caso na Universidade Federal de Goiás |
| title_short | A percepção dos usuários das compras realizadas pelo setor público: estudo de caso na Universidade Federal de Goiás |
| title_sort | A percepção dos usuários das compras realizadas pelo setor público: estudo de caso na Universidade Federal de Goiás |
| topic | Compras públicas Aquisições públicas Gasto público Percepção do usuário Desempenho Eficiência Public procurement Public financial User’s perception Performance Efficiency ADMINISTRACAO PUBLICA::ORGANIZACOES PUBLICAS |
| url | http://repositorio.bc.ufg.br/tede/handle/tede/8564 |