Satisfaction of octogenarians with Primary Health Care services

• Main Author: Garcia,Luan Augusto Alves
• Publication Date: 2020
• Other Authors: Nardelli,Giovanna Gaudenci, Oliveira,Ana Flávia Machado de, Casaburi,Luiza Elena, Camargo,Fernanda Carolina, Santos,Álvaro da Silva
• Format: Article
• Language: eng
• Source: Revista Brasileira de Geriatria e Gerontologia
• Download full: http://old.scielo.br/scielo.php?script=sci_arttext&pid=S1809-98232020000100204
• topic: Aged 80 and over; Patient Satisfaction; Family Health Strategy; Primary Health Care

Abstract Objective: To evaluate the satisfaction of octogenarians with Primary Health Care services. Method: a descriptive study, with a quantitative approach, was carried out with 30 older users of the Family Health Strategy, selected by a non-probabilistic sample. Data were collected at home, using the following questionnaires: the mini-mental state exam, a questionnaire on sociodemographic factors, health conditions and access to services, and a questionnaire on satisfaction with Primary Health Care. Data were analyzed using descriptive statistics. Results: The satisfaction analysis showed that the elderly octogenarians are satisfied in terms of care ( X ´ = 6,0 ; ± 1,5) and the interest that community agents demonstrate in them ( X ´ = 5,9 ; ± 1,6) and the availability of nurses for their treatment ( X ´ = 5,9 ; ± 1,1). Aspects related to the waiting time for nurses ( X ´ = 4,6 ; ± 1,6) and doctors ( X ´ = 4,9 ; ± 1,6), facilities for the disabled ( X ´ = 4,6 ; ± 1,4) and the perception that the unit is close to a perfect health unit ( X ´ = 4,6 ; ± 1,8). Conclusion: The services were positively evaluated, reflecting the importance of considering the perspective of octogenarian users in the planning of healthcare actions, since the evaluation of the quality of these services can lead to changes and guide actions in a way that is coherent with the lives of users, increasing their effectiveness, especially regarding actions aimed at the octogenarian population.