APA Citation

Abreu, P., Sousa, S., & Lopes, I. d. S. (2012). Using Six Sigma to improve complaints handling.

Chicago Style Citation

Abreu, Patrícia, Sérgio Sousa, and Isabel da Silva Lopes. Using Six Sigma to Improve Complaints Handling. 2012.

MLA Citation

Abreu, Patrícia, Sérgio Sousa, and Isabel da Silva Lopes. Using Six Sigma to Improve Complaints Handling. 2012.

Note: citation formatting may not correspond 100% to that defined by the respective standard, to manage citations it is recommended to use the software Zotero , which allows the automatic upload of Oasisbr references.