APA Citation

Varandas, D. A. (2018). Customer Support processes analysis and improvement: Designing a model for an Agile IT enterprise.

Chicago Style Citation

Varandas, Daniela Almeida. Customer Support Processes Analysis and Improvement: Designing a Model for an Agile IT Enterprise. 2018.

MLA Citation

Varandas, Daniela Almeida. Customer Support Processes Analysis and Improvement: Designing a Model for an Agile IT Enterprise. 2018.

Note: citation formatting may not correspond 100% to that defined by the respective standard, to manage citations it is recommended to use the software Zotero , which allows the automatic upload of Oasisbr references.