Machado, M. A., Ribeiro, A., & Basto, M. (2014). An empirical assessment of customer satisfaction and quality of servisse: Comparing Servqual and Servperf.
Chicago Style CitationMachado, Manuel Afonso, Alexandrino Ribeiro, and Mário Basto. An Empirical Assessment of Customer Satisfaction and Quality of Servisse: Comparing Servqual and Servperf. 2014.
MLA CitationMachado, Manuel Afonso, Alexandrino Ribeiro, and Mário Basto. An Empirical Assessment of Customer Satisfaction and Quality of Servisse: Comparing Servqual and Servperf. 2014.
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