Authentic leadership’s effect on customer orientation and turnover intention among Portuguese hospitality employees

Bibliographic Details
Main Author: Ribeiro, Neuza
Publication Date: 2020
Other Authors: Duarte, Patrícia, Fidalgo, Jessica
Format: Article
Language: eng
Source: Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
Download full: http://hdl.handle.net/10400.8/5912
Summary: Abstract Purpose Hospitality employees’ attitudes and behaviors play a crucial role in enhancing customer satisfaction and service quality and ultimately firms’ success; therefore, organizations must have skilled, customer-oriented staff. More research is required to help hospitality managers gain insights into the best strategies to promote and retain customer-oriented employees. This study specifically sought to provide a more comprehensive understanding of the ways that authentic leadership (AL) can affect employees’ customer orientation and turnover intention, including exploring affective commitment’s (AC) potential mediating role.
id RCAP_5029d8048c25125f968f44ce75a7bfa5
oai_identifier_str oai:iconline.ipleiria.pt:10400.8/5912
network_acronym_str RCAP
network_name_str Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
repository_id_str https://opendoar.ac.uk/repository/7160
spelling Authentic leadership’s effect on customer orientation and turnover intention among Portuguese hospitality employeesAuthentic leadershipTurnover intentionCustomer orientationTourism and hospitalityAbstract Purpose Hospitality employees’ attitudes and behaviors play a crucial role in enhancing customer satisfaction and service quality and ultimately firms’ success; therefore, organizations must have skilled, customer-oriented staff. More research is required to help hospitality managers gain insights into the best strategies to promote and retain customer-oriented employees. This study specifically sought to provide a more comprehensive understanding of the ways that authentic leadership (AL) can affect employees’ customer orientation and turnover intention, including exploring affective commitment’s (AC) potential mediating role.Repositório IC-OnlineRibeiro, NeuzaDuarte, PatríciaFidalgo, Jessica2021-07-21T14:22:42Z20202020-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.8/5912eng0959-6119https://doi.org/10.1108/IJCHM-06-2019-0579info:eu-repo/semantics/openAccessreponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiainstacron:RCAAP2025-02-25T15:09:53Zoai:iconline.ipleiria.pt:10400.8/5912Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireinfo@rcaap.ptopendoar:https://opendoar.ac.uk/repository/71602025-05-28T20:49:13.994712Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiafalse
dc.title.none.fl_str_mv Authentic leadership’s effect on customer orientation and turnover intention among Portuguese hospitality employees
title Authentic leadership’s effect on customer orientation and turnover intention among Portuguese hospitality employees
spellingShingle Authentic leadership’s effect on customer orientation and turnover intention among Portuguese hospitality employees
Ribeiro, Neuza
Authentic leadership
Turnover intention
Customer orientation
Tourism and hospitality
title_short Authentic leadership’s effect on customer orientation and turnover intention among Portuguese hospitality employees
title_full Authentic leadership’s effect on customer orientation and turnover intention among Portuguese hospitality employees
title_fullStr Authentic leadership’s effect on customer orientation and turnover intention among Portuguese hospitality employees
title_full_unstemmed Authentic leadership’s effect on customer orientation and turnover intention among Portuguese hospitality employees
title_sort Authentic leadership’s effect on customer orientation and turnover intention among Portuguese hospitality employees
author Ribeiro, Neuza
author_facet Ribeiro, Neuza
Duarte, Patrícia
Fidalgo, Jessica
author_role author
author2 Duarte, Patrícia
Fidalgo, Jessica
author2_role author
author
dc.contributor.none.fl_str_mv Repositório IC-Online
dc.contributor.author.fl_str_mv Ribeiro, Neuza
Duarte, Patrícia
Fidalgo, Jessica
dc.subject.por.fl_str_mv Authentic leadership
Turnover intention
Customer orientation
Tourism and hospitality
topic Authentic leadership
Turnover intention
Customer orientation
Tourism and hospitality
description Abstract Purpose Hospitality employees’ attitudes and behaviors play a crucial role in enhancing customer satisfaction and service quality and ultimately firms’ success; therefore, organizations must have skilled, customer-oriented staff. More research is required to help hospitality managers gain insights into the best strategies to promote and retain customer-oriented employees. This study specifically sought to provide a more comprehensive understanding of the ways that authentic leadership (AL) can affect employees’ customer orientation and turnover intention, including exploring affective commitment’s (AC) potential mediating role.
publishDate 2020
dc.date.none.fl_str_mv 2020
2020-01-01T00:00:00Z
2021-07-21T14:22:42Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10400.8/5912
url http://hdl.handle.net/10400.8/5912
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 0959-6119
https://doi.org/10.1108/IJCHM-06-2019-0579
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron:RCAAP
instname_str FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron_str RCAAP
institution RCAAP
reponame_str Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
collection Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
repository.name.fl_str_mv Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
repository.mail.fl_str_mv info@rcaap.pt
_version_ 1833598889678077952

Similar Items