Perception of organizational politics and the effect of authenticity and affective commitment on deviance and task performance in contact centers

Bibliographic Details
Main Author: Rodrigues, Ana Marta Braga
Publication Date: 2016
Format: Master thesis
Language: eng
Source: Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
Download full: http://hdl.handle.net/10362/17348
Summary: This study aimed to understand employees’ reactions to organizational politics in Contact Centers. Drawing from a sample of 187 supervisor-employee dyads, we studied the relationship between employees’ perceptions of organizational politics and supervisor-rated task performance and deviance, and mediation effects by authenticity at work and affective commitment. Results indicate that workers tend to react to workplace politics with deviant behavior and worse task performance. We found that the relationship between perceived politics and task performance was mediated by authenticity. The relationship between perceived politics and supervisor-rated deviance was mediated by affective commitment to the organization. Implications for management are discussed.
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network_name_str Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
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spelling Perception of organizational politics and the effect of authenticity and affective commitment on deviance and task performance in contact centersPerception of organizational politicsTask performanceDevianceAuthenticityAffective commitmentMediatingContact centersDomínio/Área Científica::Ciências Sociais::Economia e GestãoThis study aimed to understand employees’ reactions to organizational politics in Contact Centers. Drawing from a sample of 187 supervisor-employee dyads, we studied the relationship between employees’ perceptions of organizational politics and supervisor-rated task performance and deviance, and mediation effects by authenticity at work and affective commitment. Results indicate that workers tend to react to workplace politics with deviant behavior and worse task performance. We found that the relationship between perceived politics and task performance was mediated by authenticity. The relationship between perceived politics and supervisor-rated deviance was mediated by affective commitment to the organization. Implications for management are discussed.Castanheira, FilipaRUNRodrigues, Ana Marta Braga2016-05-19T14:38:15Z2016-012016-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/17348TID:201525763enginfo:eu-repo/semantics/openAccessreponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiainstacron:RCAAP2024-05-22T17:21:32Zoai:run.unl.pt:10362/17348Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireinfo@rcaap.ptopendoar:https://opendoar.ac.uk/repository/71602025-05-28T16:52:16.684460Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiafalse
dc.title.none.fl_str_mv Perception of organizational politics and the effect of authenticity and affective commitment on deviance and task performance in contact centers
title Perception of organizational politics and the effect of authenticity and affective commitment on deviance and task performance in contact centers
spellingShingle Perception of organizational politics and the effect of authenticity and affective commitment on deviance and task performance in contact centers
Rodrigues, Ana Marta Braga
Perception of organizational politics
Task performance
Deviance
Authenticity
Affective commitment
Mediating
Contact centers
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
title_short Perception of organizational politics and the effect of authenticity and affective commitment on deviance and task performance in contact centers
title_full Perception of organizational politics and the effect of authenticity and affective commitment on deviance and task performance in contact centers
title_fullStr Perception of organizational politics and the effect of authenticity and affective commitment on deviance and task performance in contact centers
title_full_unstemmed Perception of organizational politics and the effect of authenticity and affective commitment on deviance and task performance in contact centers
title_sort Perception of organizational politics and the effect of authenticity and affective commitment on deviance and task performance in contact centers
author Rodrigues, Ana Marta Braga
author_facet Rodrigues, Ana Marta Braga
author_role author
dc.contributor.none.fl_str_mv Castanheira, Filipa
RUN
dc.contributor.author.fl_str_mv Rodrigues, Ana Marta Braga
dc.subject.por.fl_str_mv Perception of organizational politics
Task performance
Deviance
Authenticity
Affective commitment
Mediating
Contact centers
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
topic Perception of organizational politics
Task performance
Deviance
Authenticity
Affective commitment
Mediating
Contact centers
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
description This study aimed to understand employees’ reactions to organizational politics in Contact Centers. Drawing from a sample of 187 supervisor-employee dyads, we studied the relationship between employees’ perceptions of organizational politics and supervisor-rated task performance and deviance, and mediation effects by authenticity at work and affective commitment. Results indicate that workers tend to react to workplace politics with deviant behavior and worse task performance. We found that the relationship between perceived politics and task performance was mediated by authenticity. The relationship between perceived politics and supervisor-rated deviance was mediated by affective commitment to the organization. Implications for management are discussed.
publishDate 2016
dc.date.none.fl_str_mv 2016-05-19T14:38:15Z
2016-01
2016-01-01T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/17348
TID:201525763
url http://hdl.handle.net/10362/17348
identifier_str_mv TID:201525763
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron:RCAAP
instname_str FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron_str RCAAP
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reponame_str Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
collection Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
repository.name.fl_str_mv Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
repository.mail.fl_str_mv info@rcaap.pt
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