APA Citation

Costa, J., Pereira, R., & Ribeiro, R. (2019). ITSM automation - Using machine learning to predict incident resolution category.

Chicago Style Citation

Costa, J., R. Pereira, and R. Ribeiro. ITSM Automation - Using Machine Learning to Predict Incident Resolution Category. 2019.

MLA Citation

Costa, J., R. Pereira, and R. Ribeiro. ITSM Automation - Using Machine Learning to Predict Incident Resolution Category. 2019.

Note: citation formatting may not correspond 100% to that defined by the respective standard, to manage citations it is recommended to use the software Zotero , which allows the automatic upload of Oasisbr references.