An empathy lens into peer service providers

Bibliographic Details
Main Author: Shuqair, Saleh
Publication Date: 2021
Other Authors: Pinto, Diego Costa, Mattila, Anna S.
Format: Article
Language: eng
Source: Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
Download full: http://hdl.handle.net/10362/125153
Summary: Shuqair, S., Pinto, D. C., & Mattila, A. S. (2021). An empathy lens into peer service providers: Personal versus commercial hosts. International Journal of Hospitality Management, 99, 1-10. [103073]. https://doi.org/10.1016/j.ijhm.2021.103073 ---%ABS3% ---This paper was funded by Fundacao para a Ciencia e Tecnologia, Portugal. Funding number: DSAIPA/DS/0113/2019 Data Science and Over-Indebtedness: Use of Artificial Intelligence Algorithms in Credit Consumption and Indebtedness Conciliation in Portugal. Diego Costa Pinto. Universidade Nova de Lisboa (UNL).
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spelling An empathy lens into peer service providersPersonal versus commercial hostsCommunal normsEmpathyLoyaltyNorm violationPerceived warmthTourism, Leisure and Hospitality ManagementStrategy and ManagementSDG 8 - Decent Work and Economic GrowthShuqair, S., Pinto, D. C., & Mattila, A. S. (2021). An empathy lens into peer service providers: Personal versus commercial hosts. International Journal of Hospitality Management, 99, 1-10. [103073]. https://doi.org/10.1016/j.ijhm.2021.103073 ---%ABS3% ---This paper was funded by Fundacao para a Ciencia e Tecnologia, Portugal. Funding number: DSAIPA/DS/0113/2019 Data Science and Over-Indebtedness: Use of Artificial Intelligence Algorithms in Credit Consumption and Indebtedness Conciliation in Portugal. Diego Costa Pinto. Universidade Nova de Lisboa (UNL).The focus of the peer-to-peer in tourism (Airbnb) has shifted recently from personal peer providers (i.e., individuals that rent a room) to commercial peer providers (i.e., companies that manage several Airbnb lodgings). While prior research encourages peer service providers (Airbnb hosts) to focus on social interactions, there is scant research on how consumers respond to the social dimension across the two peer provider types (personal vs. commercial provider). Two experimental studies (N = 600) reveal that consumers exhibit higher loyalty towards personal (vs. commercial) providers when they focus on communal norms, and this effect is driven via empathy. Study 2 examines the moderating effect of perceived warmth and demonstrates that low perceived warmth has a detrimental effect on loyalty among personal (vs. commercial) peer providers.Information Management Research Center (MagIC) - NOVA Information Management SchoolNOVA Information Management School (NOVA IMS)RUNShuqair, SalehPinto, Diego CostaMattila, Anna S.2024-12-28T01:31:54Z2021-10-012021-10-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/article10application/pdfhttp://hdl.handle.net/10362/125153eng0278-4319PURE: 33908118https://doi.org/10.1016/j.ijhm.2021.103073info:eu-repo/semantics/openAccessreponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiainstacron:RCAAP2024-12-30T01:33:52Zoai:run.unl.pt:10362/125153Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireinfo@rcaap.ptopendoar:https://opendoar.ac.uk/repository/71602025-05-28T17:27:35.017162Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiafalse
dc.title.none.fl_str_mv An empathy lens into peer service providers
Personal versus commercial hosts
title An empathy lens into peer service providers
spellingShingle An empathy lens into peer service providers
Shuqair, Saleh
Communal norms
Empathy
Loyalty
Norm violation
Perceived warmth
Tourism, Leisure and Hospitality Management
Strategy and Management
SDG 8 - Decent Work and Economic Growth
title_short An empathy lens into peer service providers
title_full An empathy lens into peer service providers
title_fullStr An empathy lens into peer service providers
title_full_unstemmed An empathy lens into peer service providers
title_sort An empathy lens into peer service providers
author Shuqair, Saleh
author_facet Shuqair, Saleh
Pinto, Diego Costa
Mattila, Anna S.
author_role author
author2 Pinto, Diego Costa
Mattila, Anna S.
author2_role author
author
dc.contributor.none.fl_str_mv Information Management Research Center (MagIC) - NOVA Information Management School
NOVA Information Management School (NOVA IMS)
RUN
dc.contributor.author.fl_str_mv Shuqair, Saleh
Pinto, Diego Costa
Mattila, Anna S.
dc.subject.por.fl_str_mv Communal norms
Empathy
Loyalty
Norm violation
Perceived warmth
Tourism, Leisure and Hospitality Management
Strategy and Management
SDG 8 - Decent Work and Economic Growth
topic Communal norms
Empathy
Loyalty
Norm violation
Perceived warmth
Tourism, Leisure and Hospitality Management
Strategy and Management
SDG 8 - Decent Work and Economic Growth
description Shuqair, S., Pinto, D. C., & Mattila, A. S. (2021). An empathy lens into peer service providers: Personal versus commercial hosts. International Journal of Hospitality Management, 99, 1-10. [103073]. https://doi.org/10.1016/j.ijhm.2021.103073 ---%ABS3% ---This paper was funded by Fundacao para a Ciencia e Tecnologia, Portugal. Funding number: DSAIPA/DS/0113/2019 Data Science and Over-Indebtedness: Use of Artificial Intelligence Algorithms in Credit Consumption and Indebtedness Conciliation in Portugal. Diego Costa Pinto. Universidade Nova de Lisboa (UNL).
publishDate 2021
dc.date.none.fl_str_mv 2021-10-01
2021-10-01T00:00:00Z
2024-12-28T01:31:54Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/125153
url http://hdl.handle.net/10362/125153
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 0278-4319
PURE: 33908118
https://doi.org/10.1016/j.ijhm.2021.103073
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv 10
application/pdf
dc.source.none.fl_str_mv reponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron:RCAAP
instname_str FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron_str RCAAP
institution RCAAP
reponame_str Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
collection Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
repository.name.fl_str_mv Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
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