Artificial Intelligence

Detalhes bibliográficos
Autor(a) principal: Vorobeva, Darina
Data de Publicação: 2022
Outros Autores: El Fassi, Yasmina, Pinto, Diego Costa, Hildebrand, Diogo, Mattila, Anna S., Herter, Márcia M.
Idioma: eng
Título da fonte: Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
Texto Completo: http://hdl.handle.net/10362/177505
Resumo: Vorobeva, D., El Fassi, Y., Pinto, D. C., Hildebrand, D., Mattila, A. S., & Herter, M. M. (2022). Artificial Intelligence: Service Employees Skills and Fear of Replacement [abstract]. In Proceedings of the European Marketing Academy Article 106728 European Marketing Academy (EMAC). https://proceedings.emac-online.org/pdfs/A2022-106728.pdf
id RCAP_08a0c6b9c9661f5ea00aede55d427618
oai_identifier_str oai:run.unl.pt:10362/177505
network_acronym_str RCAP
network_name_str Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
repository_id_str https://opendoar.ac.uk/repository/7160
spelling Artificial IntelligenceService Employees Skills and Fear of Replacement [abstract]skillsAIfearSDG 8 - Decent Work and Economic GrowthVorobeva, D., El Fassi, Y., Pinto, D. C., Hildebrand, D., Mattila, A. S., & Herter, M. M. (2022). Artificial Intelligence: Service Employees Skills and Fear of Replacement [abstract]. In Proceedings of the European Marketing Academy Article 106728 European Marketing Academy (EMAC). https://proceedings.emac-online.org/pdfs/A2022-106728.pdfAlthough presented more revolution for business, artificial intelligence (AI) in the workplace is concerning and receiving considerable attention. Throughout four studies, we investigate how skill sets (technical vs. social skills) influence fear of AI replacement and the role of AI framing (e.g., substitution, augmentation) in mitigating these effects. First, we show that there is a different sentiment towards AI depending on the type of skills present (i.e., social or technical). Further, we demonstrate that the fear of being replaced by AI mediates the effect of job skills on turnover intention. Finally, we posit that augmentation (as opposed to substitution) is a more appropriate solution for AI integration. Our study offers important implications for service firms, helping reduce front-line employees fear of AI and minimizing turnover intention.European Marketing Academy (EMAC)NOVA Information Management School (NOVA IMS)Information Management Research Center (MagIC) - NOVA Information Management SchoolRUNVorobeva, DarinaEl Fassi, YasminaPinto, Diego CostaHildebrand, DiogoMattila, Anna S.Herter, Márcia M.2025-01-15T21:30:55Z2022-05-242022-05-24T00:00:00Zconference objectinfo:eu-repo/semantics/publishedVersion2application/pdfhttp://hdl.handle.net/10362/177505engPURE: 106723367info:eu-repo/semantics/openAccessreponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiainstacron:RCAAP2025-01-20T01:38:52Zoai:run.unl.pt:10362/177505Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireinfo@rcaap.ptopendoar:https://opendoar.ac.uk/repository/71602025-05-28T19:40:30.050698Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiafalse
dc.title.none.fl_str_mv Artificial Intelligence
Service Employees Skills and Fear of Replacement [abstract]
title Artificial Intelligence
spellingShingle Artificial Intelligence
Vorobeva, Darina
skills
AI
fear
SDG 8 - Decent Work and Economic Growth
title_short Artificial Intelligence
title_full Artificial Intelligence
title_fullStr Artificial Intelligence
title_full_unstemmed Artificial Intelligence
title_sort Artificial Intelligence
author Vorobeva, Darina
author_facet Vorobeva, Darina
El Fassi, Yasmina
Pinto, Diego Costa
Hildebrand, Diogo
Mattila, Anna S.
Herter, Márcia M.
author_role author
author2 El Fassi, Yasmina
Pinto, Diego Costa
Hildebrand, Diogo
Mattila, Anna S.
Herter, Márcia M.
author2_role author
author
author
author
author
dc.contributor.none.fl_str_mv NOVA Information Management School (NOVA IMS)
Information Management Research Center (MagIC) - NOVA Information Management School
RUN
dc.contributor.author.fl_str_mv Vorobeva, Darina
El Fassi, Yasmina
Pinto, Diego Costa
Hildebrand, Diogo
Mattila, Anna S.
Herter, Márcia M.
dc.subject.por.fl_str_mv skills
AI
fear
SDG 8 - Decent Work and Economic Growth
topic skills
AI
fear
SDG 8 - Decent Work and Economic Growth
description Vorobeva, D., El Fassi, Y., Pinto, D. C., Hildebrand, D., Mattila, A. S., & Herter, M. M. (2022). Artificial Intelligence: Service Employees Skills and Fear of Replacement [abstract]. In Proceedings of the European Marketing Academy Article 106728 European Marketing Academy (EMAC). https://proceedings.emac-online.org/pdfs/A2022-106728.pdf
publishDate 2022
dc.date.none.fl_str_mv 2022-05-24
2022-05-24T00:00:00Z
2025-01-15T21:30:55Z
dc.type.driver.fl_str_mv conference object
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/177505
url http://hdl.handle.net/10362/177505
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv PURE: 106723367
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv 2
application/pdf
dc.publisher.none.fl_str_mv European Marketing Academy (EMAC)
publisher.none.fl_str_mv European Marketing Academy (EMAC)
dc.source.none.fl_str_mv reponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron:RCAAP
instname_str FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron_str RCAAP
institution RCAAP
reponame_str Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
collection Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
repository.name.fl_str_mv Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
repository.mail.fl_str_mv info@rcaap.pt
_version_ 1833598248785281024

Registros relacionados