Literature review of mobile banking and individual performance

Bibliographic Details
Main Author: Tam, Carlos
Publication Date: 2017
Other Authors: Oliveira, Tiago
Format: Other
Language: eng
Source: Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
Download full: https://doi.org/10.1108/IJBM-09-2015-0143
Summary: Tam, C., & Oliveira, T. (2017). Literature review of mobile banking and individual performance. International Journal of Bank Marketing, 35(7), 1042-1065. https://doi.org/10.1108/IJBM-09-2015-0143 ---%ABS1%
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spelling Literature review of mobile banking and individual performanceIndividual performanceIS successm-bankingm-banking definition evolutionm-banking theory frameworkTTFMarketingTam, C., & Oliveira, T. (2017). Literature review of mobile banking and individual performance. International Journal of Bank Marketing, 35(7), 1042-1065. https://doi.org/10.1108/IJBM-09-2015-0143 ---%ABS1%Purpose: Most empirical studies of m-banking seek to understand the factors and motivations that influence the adoption or behaviour intention. The purpose of this paper is to focus on analysing and synthesising existing studies and make recommendations to researchers and practitioners. Design/methodology/approach: Few papers focus on the m-banking use and individual performance, but on the determinants of adoption measures, instead. This research examines 64 journal articles published between 2002 and 2016 in top journals. Following a comprehensive review of the literature, the authors propose a research agenda. Findings: The importance of use and individual performance has long been recognised by academics and practitioners in a variety of functional disciplines. The present review indicates that the topics of m-banking adoption and behavioural intention dominate the majority of research, but finds very few studies on post-adoption. The two most significant drivers of intentions to adopt m-banking are perceived ease of use and perceived usefulness. Considering several m-banking definitions, the authors propose a new, broader definition that takes into account the technological changes that have occurred over time. m-banking is a service or product offered by financial institutions that makes use of portable technologies. Originality/value: This paper assembles this diverse body of knowledge into a coherent whole. The authors expect that this review will be of benefit to anyone interested in m-banking research and that it will help to stimulate further interest. In order to advance research in m-banking, future research should consider other theories uncovered in our findings.NOVA Information Management School (NOVA IMS)Information Management Research Center (MagIC) - NOVA Information Management SchoolRUNTam, CarlosOliveira, Tiago2019-09-26T22:21:49Z20172017-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/other24application/pdfhttps://doi.org/10.1108/IJBM-09-2015-0143eng0265-2323PURE: 3259546http://www.scopus.com/inward/record.url?scp=85029796537&partnerID=8YFLogxKhttps://doi.org/10.1108/IJBM-09-2015-0143info:eu-repo/semantics/openAccessreponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiainstacron:RCAAP2024-12-23T01:35:33Zoai:run.unl.pt:10362/82421Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireinfo@rcaap.ptopendoar:https://opendoar.ac.uk/repository/71602025-05-28T17:12:28.744818Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiafalse
dc.title.none.fl_str_mv Literature review of mobile banking and individual performance
title Literature review of mobile banking and individual performance
spellingShingle Literature review of mobile banking and individual performance
Tam, Carlos
Individual performance
IS success
m-banking
m-banking definition evolution
m-banking theory framework
TTF
Marketing
title_short Literature review of mobile banking and individual performance
title_full Literature review of mobile banking and individual performance
title_fullStr Literature review of mobile banking and individual performance
title_full_unstemmed Literature review of mobile banking and individual performance
title_sort Literature review of mobile banking and individual performance
author Tam, Carlos
author_facet Tam, Carlos
Oliveira, Tiago
author_role author
author2 Oliveira, Tiago
author2_role author
dc.contributor.none.fl_str_mv NOVA Information Management School (NOVA IMS)
Information Management Research Center (MagIC) - NOVA Information Management School
RUN
dc.contributor.author.fl_str_mv Tam, Carlos
Oliveira, Tiago
dc.subject.por.fl_str_mv Individual performance
IS success
m-banking
m-banking definition evolution
m-banking theory framework
TTF
Marketing
topic Individual performance
IS success
m-banking
m-banking definition evolution
m-banking theory framework
TTF
Marketing
description Tam, C., & Oliveira, T. (2017). Literature review of mobile banking and individual performance. International Journal of Bank Marketing, 35(7), 1042-1065. https://doi.org/10.1108/IJBM-09-2015-0143 ---%ABS1%
publishDate 2017
dc.date.none.fl_str_mv 2017
2017-01-01T00:00:00Z
2019-09-26T22:21:49Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/other
format other
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://doi.org/10.1108/IJBM-09-2015-0143
url https://doi.org/10.1108/IJBM-09-2015-0143
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 0265-2323
PURE: 3259546
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https://doi.org/10.1108/IJBM-09-2015-0143
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
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dc.source.none.fl_str_mv reponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
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