APA Citation

Silva, G. L., Yoshida, A. S. d. S., & Edeiros, P. R. (2018). Smart contact center: The new customer service model.

Chicago Style Citation

Silva, Grazyely Larios, Andressa Soares de Sousa Yoshida, and Paulo Rogério Edeiros. Smart Contact Center: The New Customer Service Model. 2018.

MLA Citation

Silva, Grazyely Larios, Andressa Soares de Sousa Yoshida, and Paulo Rogério Edeiros. Smart Contact Center: The New Customer Service Model. 2018.

Note: citation formatting may not correspond 100% to that defined by the respective standard, to manage citations it is recommended to use the software Zotero , which allows the automatic upload of Oasisbr references.