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affective reactions » affective relations (Expandir a busca), afective relations (Expandir a busca), effective action (Expandir a busca)
affective reactions » affective relations (Expandir a busca), afective relations (Expandir a busca), effective action (Expandir a busca)
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Assuntos:
“...Affective reactions...”
O efeito da espera sobre a avaliação geral do serviço : uma abordagem contingencial
Dissertação